Wendy Torres
Santa Ana,CA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Aperto Property Management
Santa Ana, CA
11.2017 - Current
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Updated tenant records and maintained accurate files for all tenants.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Processed incoming payments from tenants in a timely manner.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Monitored compliance with applicable laws including fair housing regulations.
- Handled resident complaints and expedited maintenance requests.
- Facilitated tenant paperwork processing and verification.
Assistant Manager
US Residential
Santa Ana, CA
11.2011 - 10.2017
- Provided customer service and assistance to customers in resolving issues and concerns.
- Assisted in the development of new processes to improve customer service efficiency.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of all activities related to compliance monitoring.
Leasing Consultant
Western National Group
Santa Ana, CA
05.2004 - 10.2011
Education
High School Diploma -
Esperanza High School
Placentia, CA06-2003
Skills
- Document Preparation
- Rent collection
- Tenant relations
- Property Inspection
- Compliance Monitoring
- Leasing and sales
- Fair housing mandates
- Lease Renewals
- Payment Collection
- Skilled multi-tasker
- Customer service-focused
- Knowledge of leasing and market conditions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Aperto Property Management
11.2017 - Current
Assistant Manager
US Residential
11.2011 - 10.2017
Leasing Consultant
Western National Group
05.2004 - 10.2011
High School Diploma -
Esperanza High School