Wendy Torres
Bessemer,AL
Summary
Bilingual employee committed to driving high sales in both slow and busy shifts. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
NAI Agent
Department of Treasury
08.2024 - 03.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
Amazon Associate
Amazon Fulfillment Center
12.2023 - 05.2024
- Identified damaged or expired products for removal from inventory.
- Closely followed company policies/procedures during all work-related activities.
- Managed time effectively to meet deadlines and maintain efficiency.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Reported any damaged or missing items to management immediately upon discovery.
Cashier
Raceway Gas Station
03.2019 - 07.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Assisted with stocking shelves when needed ensuring a seamless shopping experience.
- Welcomed customers, offering assistance to help find store items.
- Bagged purchases appropriately to protect merchandise from damage.
- Counted and balanced cashier drawers.
Busgirl
El Patron Restaurant
04.2018 - 12.2018
- Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
Education
High School Diploma -
Calera High School
Calera, AL05-2018
Skills
- Excellent Customer Service
- Cash Handling
- Cleaning and sanitizing
- Inventory Stocking
- Bilingual
- Exceptional communication skills
- Order Picking
- Heavy Lifting
- Safety Procedures
- Basic computer skills
- Critical Thinking
- Data entry
- Collector
Timeline
NAI Agent
Department of Treasury
08.2024 - 03.2025
Amazon Associate
Amazon Fulfillment Center
12.2023 - 05.2024
Cashier
Raceway Gas Station
03.2019 - 07.2019
Busgirl
El Patron Restaurant
04.2018 - 12.2018
High School Diploma -
Calera High School
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