Wendy Torres
Winchester
Summary
Hospitality Associate with background in providing top-tier customer service in fast-paced hospitality environments. Strengths include adept problem-solving skills, ability to handle multiple tasks simultaneously, and maintaining high standards of cleanliness and organization. Previous roles have demonstrated consistent improvement in guest satisfaction and positive feedback, underscoring commitment to excellence in all hospitality operations.
Overview
1
1
year of professional experience
Work History
Hospitality Associate
ValleyHealth
Winchester
08.2025 - Current
- Delivering breakfast, lunch, and dinner to patients' rooms in a timely and courteous manner.
- Adhered to company policies and procedures when delivering food orders.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Taking meal orders from patients, ensuring accuracy and attention to special requests or dietary restrictions.
- Assisting patients with menu navigation and answering questions about menu items.
- Communicating with nursing staff regarding patient meal preferences, dietary restrictions, and any issues or concerns.
Healthcare Hospitality Intern
Valleyhealth
Winchester
06.2025 - 07.2025
- Assisted in daily operations of patient services and hospitality functions.
- Maintained cleanliness and organization of common areas and patient waiting rooms.
- Ensured compliance with safety regulations, health codes, and local laws related to hospitality services.
- Participated in training sessions to improve customer service skills and practices.
- Collaborated with team members to implement best practices in hospitality services.
Crew
Bojangles
Winchester
04.2024 - 07.2025
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Placed orders into POS systems and handled cash and credit transactions.
- Completed all store opening and closing procedures.
- Followed health department regulations for handling food products properly.
- Followed all safety and security procedures to reduce risks.
- Adhered to company policies and procedures while completing daily tasks.
- Trained new employees regarding company policies and food preparation procedures.
Education
HIGH SCHOOL DIPLOMA -
Millbrook High School
Winchester, VA05.2026
Skills
- Customer service
- Teamwork and collaboration
- Cleaning and sanitizing
- Multitasking and organization
- Time management
- Customer engagement
- Clear communication
- Attention to detail
- Task prioritization
- Safe food handling
- Patient assistance
- Communication skills
- Performance improvement
- Positive company representation
- Reliability and punctuality
Languages
Spanish, Advanced, Born and raised speaking the language
Timeline
Hospitality Associate
ValleyHealth
08.2025 - Current
Healthcare Hospitality Intern
Valleyhealth
06.2025 - 07.2025
Crew
Bojangles
04.2024 - 07.2025
HIGH SCHOOL DIPLOMA -
Millbrook High School
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