Wendy Trumble
Centennial,CO
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Appointment Setter
Modern Mingle
2017.02 - 2019.08
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
Appointment Setter
Elove/The Right One
2009.01 - 2017.01
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Customer Service Representative
Caesars Entertainment
2007.07 - 2008.11
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
United Airlines
2003.05 - 2007.06
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Special Education Paraprofessional
Elizabeth Middle School
2002.09 - 2003.01
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
Education
High School Diploma -
Arapahoe High School
Littleton, CO05.1991
Skills
- Incoming Call Reception
- Natural Script Reading
- Clear Communication
- Overcoming Objections
- Positive Attitude
- Computer Skills
- Telephone Etiquette
- Customer Service
- Relationship Building
Timeline
Appointment Setter
Modern Mingle
2017.02 - 2019.08
Appointment Setter
Elove/The Right One
2009.01 - 2017.01
Customer Service Representative
Caesars Entertainment
2007.07 - 2008.11
Customer Service Representative
United Airlines
2003.05 - 2007.06
Special Education Paraprofessional
Elizabeth Middle School
2002.09 - 2003.01
High School Diploma -
Arapahoe High School
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