Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Wendy Tuerck

Clarksville,OH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Training Coordinator

LGSTX/ATSG
06.2021 - Current
  • Monitor operational methods to ensure that training is a top priority and make recommendations on improvements
  • Develop and coordinate delivery of training classes
  • Deliver appropriate training to mentors and supervisory personnel in effective techniques for training, such as new employees' orientation, on-the-job training, health and safety practices, and adaptations to changes in policies, procedures, and technologies
  • Prepares reports of attendance, grades, and training activities
  • American Red Cross Certified Trainer traveling to various Amazon's sites to certify LGSTX's RME technicians
  • Gatekeeper of various LMS and providing support on all technical and functional issues that arise within the system.
  • Created and maintained detailed training records and reports for management review.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Spearheaded internal certification programs that increased staff competencies in key areas such as CPR Certification, LOTO and 70e.

Senior Account Technician, Treasurer

Cincinnati Public Schools
03.2018 - 07.2021
  • Budget Management-Vocational Allocations, Budget Request, Budget Transfers, Expenditures
  • Weekly expense report to the Principal
  • Field Trip Coordinator
  • Use of purchasing software to order materials, supplies, buses and other needed items
  • Process of requisitions for field trips, teacher supplies, office supplies, Principal PNC Card, Coaches contracts
  • Process bank deposits for Athletics, Prom Committee, Homecoming, Student Council, Principal Fund
  • Assist with Student Orientation, Parent Conferences and Open House
  • Collection of money for Student Fees, Summer School, Credit Recovery and Extended Programs
  • Manage Fundraising Forms
  • Maintains and administers Purchase Orders
  • Other duties assigned by Administration.

Operations Manager

Crothall Healthcare
11.2016 - 04.2017
  • Responsible for Building B room readiness which consist of ICU, NICU, O/R, Same Day Surgery, ED and Urgent Care
  • Management of staff
  • Room Inspections
  • Training and Scheduling
  • Epic and Team Coach
  • Daily Customer rounds
  • Employee Counseling
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Terminal Manager

Horizon Freight Systems
06.2011 - 07.2015
  • Planned and executed opening of the Cincinnati terminal
  • Developed a solid customer base
  • Negotiated rates to remain competitive in the industry
  • Recruited, hired and trained office staff
  • Established transportation cost standards and economical shipping practices
  • Driver recruitment, orientation and retention
  • Built strong, supportive relationships with customer base, maintaining a broad range of contacts and effectively communicating on a regular basis
  • Directly addressed client-related quality and service issues
  • Oversaw and managed all day to day operations.

Terminal Manager

Transinternational Systems
04.2008 - 06.2011
  • Responsible for all aspects of terminal operations
  • Recruitment, orientation and retention of drivers
  • Signing on/off drivers
  • Ensuring all loads are covered
  • Responsible for meeting or exceeding assigned sales objectives
  • Driver Payroll
  • Sales calls and growing terminal
  • Traveling, training, covering our other terminal locations.

U.S. Navy Cryptologic Technician

09.1992 - 09.1997
  • SCI Clearance – Honorably Discharged

Skills

  • Verbal and written communication
  • Coaching and Mentoring
  • Virtual Training
  • Presentation
  • Software Knowledge
  • Policy understanding
  • Performance Tracking
  • New Hire Onboarding
  • Training delivery
  • Learning Management Systems

Certification

  • American Red Cross CPR Instructor
  • CNP - Certified Notary Public

Timeline

Training Coordinator

LGSTX/ATSG
06.2021 - Current

Senior Account Technician, Treasurer

Cincinnati Public Schools
03.2018 - 07.2021

Operations Manager

Crothall Healthcare
11.2016 - 04.2017

Terminal Manager

Horizon Freight Systems
06.2011 - 07.2015

Terminal Manager

Transinternational Systems
04.2008 - 06.2011

U.S. Navy Cryptologic Technician

09.1992 - 09.1997

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