Overview
Work History
Certification
Timeline
Generic

Wendy Usai

Orlando,FL

Overview

19
19
years of professional experience
1
1
Certification

Work History

Supervisor

Sodexo Food Service
Orlando, FL
11.2016 - Current
  • Assisted GM with accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Helped provide guidance and direction to subordinates regarding job duties and responsibilities.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Complied with company policies, objectives and communication goals.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Conducted Daily/Monthly Health and Safety Audits to verify compliant policies and procedures.

Bartender

Sodexo Food Service
Orlando, Florida
04.2014 - 11.2016
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Utility Worker

Sodexo USA
Orlando, Florida
05.2005 - 11.2016
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted regular inventory checks to ensure adequate supplies are available.
  • Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
  • Cleaned work areas and equipment at the end of each shift.
  • Greeted customers, answered their questions and provided them with assistance.
  • Informed management of any safety hazards or customer complaints immediately.
  • Interacted positively with guests and coworkers to build professional relationships.

Certification

  • ServSafe certified
  • Alcohol and Allergen certified
  • Certified Adult and Pediatric First Aid/CPR/AED
  • Authorized Airport Signatory

Timeline

Supervisor

Sodexo Food Service
11.2016 - Current

Bartender

Sodexo Food Service
04.2014 - 11.2016

Utility Worker

Sodexo USA
05.2005 - 11.2016

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Wendy Usai