Wendy Usai
Orlando,FL
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
Sodexo Food Service
Orlando, FL
11.2016 - Current
- Assisted GM with accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Helped provide guidance and direction to subordinates regarding job duties and responsibilities.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Complied with company policies, objectives and communication goals.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Conducted Daily/Monthly Health and Safety Audits to verify compliant policies and procedures.
Bartender
Sodexo Food Service
Orlando, Florida
04.2014 - 11.2016
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Upsold customers from shelf to premium brands to help boost sales.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Utility Worker
Sodexo USA
Orlando, Florida
05.2005 - 11.2016
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Conducted regular inventory checks to ensure adequate supplies are available.
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
- Cleaned work areas and equipment at the end of each shift.
- Greeted customers, answered their questions and provided them with assistance.
- Informed management of any safety hazards or customer complaints immediately.
- Interacted positively with guests and coworkers to build professional relationships.
Certification
- ServSafe certified
- Alcohol and Allergen certified
- Certified Adult and Pediatric First Aid/CPR/AED
- Authorized Airport Signatory
Timeline
Supervisor
Sodexo Food Service
11.2016 - Current
Bartender
Sodexo Food Service
04.2014 - 11.2016
Utility Worker
Sodexo USA
05.2005 - 11.2016
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