Wendy Y. Valdes
Grand Prairie,Texas
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued,equipped to support day-to-day operational functions and accomplish business goals. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
7
7
years of professional experience
Work History
Office Manager
Vanstore LLC
Corsicana, Texas
12.2021 - 11.2023
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Reviewed files and records to obtain information and respond to requests.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office budget to handle inventory, postage and vendor services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed office inventory and placed new supply orders.
- Ensured compliance with applicable laws regarding employment practices.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Office Administrative Assistant
U Store Facilities/HUPAHUSA Investments
Corsicana, TX
01.2017 - 09.2023
- Sorted mail daily for distribution throughout the organization.
- Drafted professional business documents for various managers and executives.
- Responded promptly to customer inquiries via email or phone.
- Scheduled appointments, meetings and events for management staff.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Produced and distributed memos, newsletters and other forms of communication.
- Maintained accurate department and customer records.
- Composed correspondence, reports and meeting notes.
- Developed forms and procedures to improve workflow efficiency.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Ordered supplies and maintained an inventory of office equipment.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded to customer issues to provide immediate resolution and improve retention.
- Processed incoming invoices for payment in a timely manner.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Directed clients and guests to correct departments, rooms, and staff members.
- Obtained scanned records and uploaded to database.
- Directed customer communication to appropriate department personnel.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Created expense reports, tracked invoices, and processed payments.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Inventoried and ordered supplies for office.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded effectively to sensitive inquiries or complaints.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Corsicana High School
Corsicana, TX06-1996
Skills
- Contract Administration
- Data Entry
- Supply Management
- Customer Service
- Administrative Support
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
Vanstore LLC
12.2021 - 11.2023
Office Administrative Assistant
U Store Facilities/HUPAHUSA Investments
01.2017 - 09.2023
High School Diploma -
Corsicana High School
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