WENDY VALLADARES
Miami,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server/Server Trainer
Yard House
Miami , FL
2023.06 - Current
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Manager of Operations
Tacombi
Miami , FL
2021.12 - 2024.06
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Hired and onboarded team members to meet immediate and expected demand.
- Managed scheduling, training and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Supervisor
Tacombi
Manhattan , NY
2020.05 - 2021.12
- Maintained accurate records of daily transactions and deposits.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Addressed any issues that arose during the shift in a proactive manner.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Monitored staff performance to ensure quality standards were met.
- Collaborated with management to plan special events or promotions.
Server
Tacombi
Manhattan , NY
2018.12 - 2020.05
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
Education
Business Management -
Berkeley College
New York, NYSkills
- Adaptable and Flexible
- Staff Development
- Friendly, Positive Attitude
- Organization and Time Management
- Team Leadership
- Multitasking
Languages
Spanish, Native or Bilingual
Timeline
Server/Server Trainer
Yard House
2023.06 - Current
Manager of Operations
Tacombi
2021.12 - 2024.06
Shift Supervisor
Tacombi
2020.05 - 2021.12
Server
Tacombi
2018.12 - 2020.05
Business Management -
Berkeley College
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