Wendy VandenBrink
Sioux Falls,SD
Summary
Organized Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Self Employed
Right Way Automotive
01.2008 - Current
- Determined objectives, set priorities and established and met target dates.
- Participated in continuing education and professional development to enhance expertise and skills.
- Delivered expert consultation and referrals for appropriate and effective care for customer vehicles.
- Trained staff in business practices.
- Monitored and recorded employee progress.
- Collected, recorded and maintained customer vehicle history, reports and examination results.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Head Start Family Services Coordinator
Sioux Falls School District
02.2003 - 01.2008
- Planned and participated in off-site and on-site client events and activities.
- Maintained confidential records and documentation in school database.
- Attended and participated staff meetings and training seminars.
- Assisted parents with appointment scheduling and transportation arrangements.
- Conducted in-home family sessions to help clients achieve goals and gain insight.
- Documented data and completed accurate updates to case records.
- Complied data for all children in preschool/Head Start/Early Childhood programs associated with the Sioux Falls School District.
- Complied and maintained waiting list and enrollment of all children in the Head Start program through the Sioux Falls School District.
- Assisted in Parent Counsel meetings and maintained meeting records.
Head Start Family Services Facilitator
Sioux Falls School District
09.2000 - 02.2003
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Engaged in Home Visits with families.
- Recruitment and assistance in helping families apply for the Head Start program.
- Assisted family and parents with resources in the community.
- Assisted in planning, developing and providing family activities for the Head Start program.
Education
Bachelor of Science - Early Childhood Education
South Dakota State University
Brookings, SD1997
Skills
- Administration and Operations
- Handling Complaints
- Customer Relations
- Data Communications
- Billing and Invoicing
- Financial Reporting
- Staff Training
- Scheduling
- Client Correspondence
- Hard working and self-motivated
- Customer Service Management
Timeline
Self Employed
Right Way Automotive
01.2008 - Current
Head Start Family Services Coordinator
Sioux Falls School District
02.2003 - 01.2008
Head Start Family Services Facilitator
Sioux Falls School District
09.2000 - 02.2003
Bachelor of Science - Early Childhood Education
South Dakota State University
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