To ensure the safety of travelers while boarding the aircraft until there final destination by following the safety procedure , CPR,Emergency protocols, showing hospitality and problem solving with the rest of the crew.
Customer Experience Specialist
Air Canada
EWR Airport, NJ
01.2022 - 01.2025
Greeted customers and provided assistance in completing check-in procedures.
Checked tickets and identifying paperwork for verification of individual identities.
Followed up on lost luggage inquiries from customers promptly.
Communicated regularly with other departments at the airport to ensure smooth operations.
Answered customer inquiries regarding flight schedules, destinations, fares and regulations.
Provided clients with assistance in preparing required travel documents and forms.
Customer Service Agent
Coach USA
EWR Airport, NJ
01.2020 - 01.2021
Reviewed files, records and other obtained documents to respond to customer requests.
Assisted customers with inquiries regarding products and services through phone, email, and chat.
Monitored customers satisfaction levels through surveys and feedback forms.
Processed refunds, returns, exchanges and order cancellations according to policy.
De-escalated problematic customer concerns, maintaining calm, friendly and composed attitude.