Wendy Velasquez
North Hills
Summary
Customer-focused sales professional with over 10 years of experience in relationship building and account retention. Proven track record in expanding profit channels and developing strategic partnerships. Expertise in product introduction, pricing strategies, inventory management, and territory development. Strong communicator with a proactive approach to problem-solving and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Resource Parent
La County Department Of Children And Family Services
Los Angeles
02.2025 - Current
- Offering temporary care and support for infants and young children in the foster system.
- Worked with caseworkers, schools, and health providers to manage holistic care.
- Demonstrated crisis management, empathy, and parenting skills in challenging situations.
Direct Sales Representative
The Elevance Health Companies, Inc.
Indianapolis
07.2024 - 05.2025
- Developed relationships with key decision makers at target accounts.
- Conducted outbound calls to existing clients to upsell products or services.
- Participated in team meetings to discuss strategies for achieving goals.
- Generated leads through cold calling potential clients.
Medicare Advisor
Health One
Tustin
12.2023 - 04.2024
- Collaborated with other healthcare professionals to develop strategies for improving the efficiency of the Medicare system.
- Ensured that all documentation was properly submitted in accordance with applicable laws and regulations.
- Answered applicants' questions about benefits and claim procedures.
- Developed a working knowledge of all relevant state and federal laws governing public assistance programs.
Private Caregiver
Family Members
Mission Hills
07.2023 - 04.2024
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
Part-Time Care Driver
Hop Skip Drive
Los Angeles
03.2023 - 12.2023
- Exhibited strong communication skills when interacting with customers during trips or at pick-up and drop-off locations.
- Utilized GPS navigation systems to plan most efficient routes for deliveries or passenger drop offs.
- Performed regular maintenance on car such as checking oil levels, refilling fluids, changing tires.
- Provided excellent customer service throughout delivery process.
Market Point Sales Representative
Humana
Los Angeles
04.2022 - 11.2023
- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Generated leads and maintained lists of prospective customers.
Patient Access Representative I
Cedars Sinai
Beverly Hills
10.2021 - 04.2022
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
Inside Sales Representative
Health Net
Woodland Hills
10.2014 - 07.2020
- Sell Individual & Family Plans, and Covered California Plans
- Maintained detailed account records and contact logs using Sales force
- Cultivated and strengthened customer relationships to drive revenue growth
- Handle web inquiries and respond through outbound calls and email.
Internet Response Team
Health Net
Woodland Hills
04.2010 - 10.2014
- Addressed website inquiries for members and providers in a timely matter
- Evaluated customer account information to assess current issues and determine potential solutions
- Documented conversations with customers to track requests, problems and solutions
State Health Program Representative
Health Net
Woodland Hills
10.2008 - 04.2010
- Verified that patients had the proper insurance coverage
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records
- Improved customer satisfaction by finding creative solutions to problems.
Education
Marketing Certificate -
Pierce College CA
Winnetka, CASome College (No Degree) - Child Development
Los Angeles Pierce College Winnetka
Winnetka, CASkills
- Fluent in Spanish
- Word
- Excel
- Sales Force Management
- Telephone sales
- Market Research
- Customer service
- Crisis management
Certification
- License #0H09665: Accident And Health Agent January 2008 California Department of Insurance, CA
- AHIP Certified January 2009
Volunteer Experience
In His Presence Church, Customer Service Cashier, Woodland Hills, California, 2024-03, Present, Maintained high standards of customer service during high-volume, fast-paced operations.
Timeline
Resource Parent
La County Department Of Children And Family Services
02.2025 - Current
Direct Sales Representative
The Elevance Health Companies, Inc.
07.2024 - 05.2025
Medicare Advisor
Health One
12.2023 - 04.2024
Private Caregiver
Family Members
07.2023 - 04.2024
Part-Time Care Driver
Hop Skip Drive
03.2023 - 12.2023
Market Point Sales Representative
Humana
04.2022 - 11.2023
Patient Access Representative I
Cedars Sinai
10.2021 - 04.2022
Inside Sales Representative
Health Net
10.2014 - 07.2020
Internet Response Team
Health Net
04.2010 - 10.2014
State Health Program Representative
Health Net
10.2008 - 04.2010
Marketing Certificate -
Pierce College CA
Some College (No Degree) - Child Development
Los Angeles Pierce College Winnetka
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