Wendy Venn
New Haven,Connecticut
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Moonrise Cafe. Proven ability to maintain cleanliness and sanitation while exceeding customer expectations. Proficient in POS system operation and cash handling, consistently achieving high satisfaction scores in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Barista/ Waitstaff
Moonrise Cafe
2023.11 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Deli Clerk
The Meat King
2023.04 - 2024.08
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Dispatcher
Chuck and Eddies
2022.06 - 2023.12
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Packer
Amazon
2020.03 - 2022.03
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
High School Diploma - Graduation
Wallingford Adult Education
Wallingford, CT06.1998
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Food preparations
- Order taking accuracy
- Merchandising displays
- POS system operation
- Cash handling proficiency
Timeline
Barista/ Waitstaff
Moonrise Cafe
2023.11 - Current
Deli Clerk
The Meat King
2023.04 - 2024.08
Dispatcher
Chuck and Eddies
2022.06 - 2023.12
Packer
Amazon
2020.03 - 2022.03
High School Diploma - Graduation
Wallingford Adult Education