Wendy Voigt
Granite City,IL
Summary
Highly motivated and result-oriented professional with exceptional technical skills and experience in leading and motivating co-workers and a multi-task oriented. These attributes have contributed to my solid track record in consistently meeting and exceeding personal and professional goals and objectives.
Desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Nestle Purina
St. Louis, MO
01.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Upheld quality control policies and procedures to increase customer satisfaction.
EMS (Emerging Store Manager)
Walgreens
Granite City, IL
06.2022 - 11.2023
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
Retail Sales Manager
Bath and Body Works, Limited Brands
Evansville, Henderson, St. Louis, IN, KY, MO
11.2015 - 11.2021
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Oversaw daily staffing needs and handled scheduling for store employees.
Procedure Scheduler/ Insurance
General, Digestive Care
Evansville, IN
02.2014 - 03.2015
- Helped patients complete paperwork and explained processes and procedures.
- Answered 75 average daily phone calls to schedule procedures and address patient inquiries.
- Called patients to schedule GI appointments, consistently double-checking information and availability.
- Pulled patient charts for upcoming appointments.
Retail Sales Manager
Finish Line Inc
Evansville, Louisville, IN, KY
02.2010 - 02.2014
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Tracked monthly sales to generate reports for business development planning.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Built talented and successful team that increased department sales.
Retail Sales Manager
Piercing Pagoda
Florissant, MO
08.1999 - 07.2006
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Oversaw daily staffing needs and handled scheduling for store employees.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
Education
Some College (No Degree) - Criminal Justice, Minor in Psych
Lewis And Clark Community College
Godfrey, ILHigh School Diploma -
East Alton Wood River Community High School
Wood River, IL05.1996
Skills
- Project management
- Customer relations
- Training and coaching
- File and data retrieval systems
- Workforce Management
- Scheduling and calendar management
- Computer skills
- Inventory
- Retail Sales Customer Service
- Sales Expertise
- Problem Resolution
References
Available upon request
Timeline
Customer Service Representative
Nestle Purina
01.2023 - 01.2024
EMS (Emerging Store Manager)
Walgreens
06.2022 - 11.2023
Retail Sales Manager
Bath and Body Works, Limited Brands
11.2015 - 11.2021
Procedure Scheduler/ Insurance
General, Digestive Care
02.2014 - 03.2015
Retail Sales Manager
Finish Line Inc
02.2010 - 02.2014
Retail Sales Manager
Piercing Pagoda
08.1999 - 07.2006
Some College (No Degree) - Criminal Justice, Minor in Psych
Lewis And Clark Community College
High School Diploma -
East Alton Wood River Community High School
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