Wendy Waggoner
Round Rock,Texas
Summary
Multi-Unit Operations Manager at Brit Group LLC with a proven track record in driving sales growth and enhancing operational efficiency. Specializes in staff development and employee relations, implementing strategies that boost customer satisfaction and streamline processes. Recognized for building high-performing teams committed to excellence, while maintaining and delivering high quality service. Achieving measurable results.
Overview
13
13
years of professional experience
Work History
Multi-Unit Operations Manager
Brit Group LLC
200 W Pecan St. Pflugerville, Tx 78660
01.2018 - Current
- Assisted in successful launch of new restaurant locations from site selection to grand opening events while adhering to budget restrictions and design / esthetic outline.
- Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
- Increased operational efficiency by establishing standardized procedures for daily tasks
- Facilitated regular meetings with unit managers for performance reviews, sharing best practices, and addressing any operational challenges.
- Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
- Managed vendor relationships for multiple units to ensure timely deliveries of products while negotiating favorable contract terms.
- Conducted comprehensive risk assessments for each location identifying potential hazards and implementing necessary corrective actions for enhanced safety measures.
- Implemented innovative sales strategies to drive revenue growth and establish the company as a leading competitor within the market.
- Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
Assistant Director of Operations
Spasocial
Round Rock, TX
08.2014 - 12.2017
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 30 employees, ensuring optimal performance and adherence to company policies and standards.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Maintained up-to-date knowledge of industry trends, incorporating new treatment offerings into the spa menu as appropriate.
- Assisted in budget planning and financial tracking, of food and alcohol, party service contributing to the spa''s long-term financial success.
Lead Trainer
The Park Kitchen & Bar
Austin, TX
09.2012 - 07.2014
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
Education
Associate of Arts - Liberal Arts
University of Arizona
Tucson, AZ05-2011
Cosmetology License - Cosmetology / MUA
Texas School of Cosmetology
Round Rock, TX12-1999
Certification in Acting / Modeling / Stylist - Stylist, Field / Print Modeling And Acting
Mayo Hill Fine Arts Modeling School - Agency | Hou
Houston, TX05-1998
Skills
- Operational efficiency
- Sales growth
- Staff development
- Customer service
- Policies and procedures implementation
- Problem-solving
- Employee relations and conflict resolution
- Team leadership
Timeline
Multi-Unit Operations Manager
Brit Group LLC
01.2018 - Current
Assistant Director of Operations
Spasocial
08.2014 - 12.2017
Lead Trainer
The Park Kitchen & Bar
09.2012 - 07.2014
Associate of Arts - Liberal Arts
University of Arizona
Cosmetology License - Cosmetology / MUA
Texas School of Cosmetology
Certification in Acting / Modeling / Stylist - Stylist, Field / Print Modeling And Acting
Mayo Hill Fine Arts Modeling School - Agency | Hou