Hi, I’m
Wendy Waggoner
Round Rock,TX
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas while diligently pursuing and converting new leads to enhance revenue streams. Decisive, passionate and devoted to outperforming expectations. Taking pride in being attentive, resourceful and personable with partners and customers.
Overview
21
years of professional experience
Work History
UrHostLocal / MFRS - Orange Pay Processing - Tx
Operations Specialist /Senior Sales Executive
09.2019 - Current
Job overview
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Developed relationships with high-profile clientele
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Managed full sales lifecycle for accounts.
- Protected top-priority accounts by employing effective sales and marketing techniques.
Lifesize
Senior Enterprise Sales Account Manager
09.2014 - 01.2017
Job overview
- Front line of all marketing efforts creating healthy relationships between authorized partners and field sales teams
- Qualify and identify client needs, discovering critical factors for evaluating videoconferencing
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Manage Demand Generation leads from trade shows, web site and various marketing campaigns
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Work closely with Regional Sales Managers, Inside Sales Teams as well as various other departments within company.
- Ensure proper follow up by our partners with end customer demos and order requests
- Assess database and monthly closed sales reports for warranty renewals and upgrade options on SMB and Enterprise target customer accounts
- Assist field sales teams, partners and distributors with client proposals
- Forecast AMS renewal reports for weekly Western Region sales calls
- Target medium and large enterprise accounts for coterminous renewals
- Advertised and promoted solutions and services to reach target audiences across global markets.
- Resolve customer escalations utilizing various customer conflict resolution techniques
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales..
- Developed creative solutions to meet individual client needs.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Spa Social, 7720 O'Connor Dr
Event Marketing Specialist
09.2013 - 01.2014
Job overview
- Overseeing and supporting event operations of spa
- Managed successful opening of spa, along with brand awareness campaigns, strategy and development and pre-planning design and concept
- Manage and ensure execution of event standards that optimize return on assets and increases sales and profits
- Analyze and report on financials
- Developing events, recommending staging plans, and marketing budgets
- Media
- Monitored trends in social media, industry, and competitive landscape to create new material
- Identified appropriate marketing channels and target customers for campaigns
- Planned marketing initiatives and leveraged referral networks to promote business development
PROFITFUEL
Supervisor/Sales Development Representative
07.2010 - 05.2013
Job overview
- Responsible for creating and developing lead generation team and overall qualifying script guidelines for various business sectors
- (Legal, Accounting, Plumbing, Architect, Chiropractors, Dentists) Along with meeting quota I was additionally responsible for managing 20 Development Reps who prospected, qualified and generated sales opportunities for various business sectors
- Responsible for reporting all metrics and team quota goals to Management
- Created and developed business sector guidelines for Sales Development Representatives
- Created and developed qualification criteria
- Develop new business prospects from multiple sources inbound/outbound including marketing lead lists
- Develop new business via telephone and mass communication such as email and social media to identify appropriate buyers within target market
- Follow up on leads and conduct research to identify potential prospects
- Identified and developed relationships with key buying authorities within organization to determine budget and timeline
- Set online demonstrations for Senior Sales Executive and work with them to close new business
- Worked with sales team to calibrate on any lead concerns
PROFITFUEL
Sales Representative/Lead Sales Representative
01.2009 - 06.2010
Job overview
- Manage via cold calling a sales pipeline, get past gatekeepers and speak to decision makers
- Responsible for full sales cycle from open to close generating on average 36 sales monthly and $14,364 in residual based income
- Top Month in February: 49 Sales & $24,451 Revenue
- Identified client needs for search engine optimization and cultivate an effective sales strategy
- Check on client weekly/monthly for any changes to their website, optimization terms or coupons
- Log all activity in CRM system for continued follow-up with clients
- Achieved and surpassed daily call metric goals (80-120 calls daily with 2:30:00+ talk time)
- Assigned as Big Sister Mentor for New Hires with every new class (1 training class every month) Only 8 people were elected to Big Brother/Big Sister Mentor Program by executive team
- Averaged #3 in company
Model Vogue Management
Client Relations Manager
03.2003 - 12.2008
Job overview
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Identified opportunities to cross or up-sell enrollment and bookings
- Communicated customer needs to appropriate team.
Education
University of CaliforniaLos Altos, CA
Associate of Arts
06.2013
Texas School of Cosmetology And BeautyRound Rock, TX
Cosmetology License from Cosmetology Education
12.1999
Mayo Hill Fine Arts Modeling School - AgencyHouston, TX
Certification in Acting / Modeling / Stylist from Field / Print Modeling And Acting
05.1998
Aldine High SchoolHouston, TX
High School Diploma
1997
Skills
- Core Skills:
- Business Development
- Lead Generation
- Corporate Recruiting
- Sales Development
- Corporate Culture Development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Specialist /Senior Sales Executive
UrHostLocal / MFRS - Orange Pay Processing - Tx
09.2019 - Current
Senior Enterprise Sales Account Manager
Lifesize
09.2014 - 01.2017
Event Marketing Specialist
Spa Social, 7720 O'Connor Dr
09.2013 - 01.2014
Supervisor/Sales Development Representative
PROFITFUEL
07.2010 - 05.2013
Sales Representative/Lead Sales Representative
PROFITFUEL
01.2009 - 06.2010
Client Relations Manager
Model Vogue Management
03.2003 - 12.2008
University of California
Associate of Arts
Texas School of Cosmetology And Beauty
Cosmetology License from Cosmetology Education
Mayo Hill Fine Arts Modeling School - Agency
Certification in Acting / Modeling / Stylist from Field / Print Modeling And Acting
Aldine High School
High School Diploma
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