Wendy Walker
Elk City,OK
Summary
Dynamic Assistant Director with proven strengths in strategic planning, team management, and client engagement. Successfully coordinated outreach initiatives and enhanced communication strategies, leading to improved service delivery and community impact.
Overview
6
6
years of professional experience
Work History
Assistant Director
Help Inc. Food Resource Center
Elk City, OK
01.2025 - Current
- Coordinated food distribution efforts for community outreach programs.
- Supported staff in managing inventory and supplies for food programs.
- Engaged with local partners to enhance resource-sharing initiatives.
- Developed promotional materials to raise awareness of available services.
- Organized volunteer schedules to ensure adequate staffing for events.
- Conducted client assessments to determine food assistance needs effectively.
- Enhanced communication strategies to improve client engagement and support services.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Established standards of excellence for customer service delivery throughout the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Developed protocols for handling confidential information within the organization.
- Provided guidance to departmental staff in resolving customer complaints.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Ensured compliance with safety regulations among all personnel.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Created and maintained reports on operational performance metrics.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Maintained close relationships with key stakeholders while managing expectations.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Met with stakeholders to address issues and implement solutions.
- Collaborated with other departments to improve interdepartmental communication.
Shift Manager
Walgreens Boots Alliance
Elk City, Oklahoma
06.2022 - 01.2025
- Supervised daily operations and maintained a positive work environment.
- Trained new employees on company policies and safety procedures.
- Monitored inventory levels and assisted with stock replenishment processes.
- Resolved customer inquiries and ensured satisfaction through effective communication.
- Enforced health and safety regulations to promote a safe workplace.
- Assisted in implementing operational improvements for efficiency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
Front Office Manager
Clarion Inn
Elk City, OK
03.2019 - 05.2022
- Managed front desk operations and ensured smooth guest check-in processes.
- Trained and supervised front office staff on customer service protocols.
- Coordinated scheduling for staff shifts to optimize coverage and service.
- Addressed guest inquiries and resolved issues to enhance satisfaction levels.
- Implemented efficient booking systems to streamline reservations processes.
- Maintained inventory of office supplies and ordered as needed for operations.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Conducted regular audits of front office procedures for compliance with policies.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Analyzed customer feedback data to identify areas of improvement.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored office inventory to maintain supply levels.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Education
Associate of Business Administration - Business Management
Rose State College
Oklahoma City, OK05-2016
Skills
- Food program management
- Resource sharing
- Inventory control
- Client assessment
- Budgeting and forecasting
- Community engagement
- Customer service
- Employee recruitment
- Volunteer coordination
- Conflict resolution
- Performance monitoring
- Strategic planning
- Communication strategies
- Compliance oversight
- Business goals
- Media relations
- Workforce planning
- Staff development
- Stakeholder engagement
- Board relations
- Task delegation
- Business planning
- Creative direction
- Contract management
- Grant proposals
- Employee relations
- Financial administration
Timeline
Assistant Director
Help Inc. Food Resource Center
01.2025 - Current
Shift Manager
Walgreens Boots Alliance
06.2022 - 01.2025
Front Office Manager
Clarion Inn
03.2019 - 05.2022
Associate of Business Administration - Business Management
Rose State College
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