Wendy Wallace
Longview,TX
Summary
Knowledgeable team player with over 25 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
6
6
years of professional experience
Work History
General Manager
Holiday Inn Express & Suites
Marshall, TX
02.2017 - 07.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed service and sales strategies to improve retention and revenue.
Account Manager
Network Communications
Longview, TX
02.2015 - 02.2017
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- Negotiated contracts and closed agreements to maximize profits.
Education
Management Certification - General Manager And Director of Sales
IHG Certifications
Skills
- Loss Prevention
- Vendor Sourcing
- Business Administration
- Account Management
- Staff Supervision
- Business Development
- Sales
- Contract Negotiations
- Purchasing
- Client Account Management
- Departmental Operations Management
- Expense Control
- Verbal and Written Communication
- Skilled Negotiator
- Team Player
- Inventory Control
- Teamwork and Collaboration
References
References available upon request.
Timeline
General Manager
Holiday Inn Express & Suites
02.2017 - 07.2021
Account Manager
Network Communications
02.2015 - 02.2017
Management Certification - General Manager And Director of Sales
IHG Certifications
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