Wendy Walters

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Interviewed applicants, individuals receiving services and resource personnel and conducted home or site visits.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Coached team members in techniques necessary to complete job tasks.

• Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
• Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
• Collaborated with external agencies to meet educational and transitional needs of students.
• Evaluated treatment plans against individual goals and healthcare standards.

• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Explained medical care options to help families make informed healthcare decisions.
• Assessed clients for abuse and neglect to compile documentation.

• Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
• Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Documented observations and baseline measurements in medical records.
• Gathered, charted and analyzed patient history data and discussed key points with clinicians.

AS in Nursing/completed 3 semesters of RN/LVN Nursing program. All prerequisites completed prior to enrolling 124 units.

AS in Social Services

Completed certificates in CNA, MA, EMT 1-A

• Awarded numerous Scholarships for academic excellence GPA of 3.8 at the time of completion.