Wendy Waltz
Seattle,WA
Summary
To obtain the position as Director of Contract Meals. My management training has provided skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant General Manager
DeLille Cellars
Woodinville, WA
12.2022 - Current
- Oversaw business operations, staffing and scheduling needs, and managed multiple projects and promotions with the winery and The Restaurant.
- Motivated, trained, and disciplined employees to maximize performance.
- Prepare daily menu updates to food and wine, menus for Chef's Table and Winemaker Dinners.
- Helped maintain this Wine Spectator Award wining wine list.
- Provided photographs of product shots and room layouts for special occasions.
- Responsible for operating all points of service, IT support and problem resolution, programming POS systems, keeping all computers printers, and software operational. maintaining impeccable organization,
- Resolved problems promptly to elevate customer approval.
- Handled booking and details for all private events including staffing, training and coaching.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Collaborated with other departments to establish productive and timely completion of projects.
- Assisted in recruiting, hiring and training of team members.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
General Manager/ Digital Marketing Manager
Pups-A-Daisy
Seattle, WA
03.2022 - 09.2022
- Responsible for sourcing, organizing, implementing all retail products for display and on-line purchasing.
- Daily Operations to include hiring, onboarding new employees, training, scheduling, and implementing all safety protocols for this new business.
- Project and time management to include setting up this new business, monitoring construction, building a robust training program based on safety from the ground up, balancing product and business requirements.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Social media posts and monitoring.
- Strong business, operational and technical skills.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Assistant General Manager
Cactus Restaurants
Madison Park, Seattle, WA
03.2020 - 08.2021
- Responsible for operating all points of service, IT support and problem resolution, programming POS systems, maintaining impeccable organization, Project management, keeping all computers, printers, and software operational, and emergency training.
- Service management, the ability to meet deadlines and manage time efficiently to complete all tasks.
- Hiring and welcoming new talent, training, mentoring, scheduling, and managing with leadership.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Empathetically handling conflicts with the upmost in hospitality and guest satisfaction.
- Daily operations review to ensure we are operating in the most efficient manner.
- Strong operational skill.
Server/Banquet Server
Aqua
Seattle, WA
03.2019 - 02.2020
- Impeccable customer service and attention to detail at this fine dining seafood restaurant.
- Outstanding wine and spirits knowledge, wine maker’s dinners, and banquets.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Service Manager
Purple Café and Wine Bar
Seattle, WA
04.2016 - 04.2019
- Responsible for operating all points of service for this busy, high-volume restaurant, $5 million grossing restaurant.
- Strong operational skills.
- IT support and problem resolution, programming POS systems, operating multiple ticketing systems, database management, system maintenance, and maintaining printers.
- Mentoring, scheduling staff, training staff, onboarding new staff and training reviews, scheduling for a staff of 70.
- Project management, meeting all deadlines for this busy restaurant, balancing product, and keeping staff on point.
- Leading daily pre shift meetings and organizing daily dinner and wine specials.
- Strong time management and leadership skills.
- Social Media Manager for content, photography and video for Instagram and Facebook.
- Strong business and technical skills.
Owner/Operator
Wendy Waltz Photography
Seattle, WA
09.2008 - 09.2016
- Experience with Adobe CC, Canon DSLR, drone piloting, marketing, database management, graphic design, web design and search engine optimization.
- Wedding photography: Using all Adobe software, primary Lightroom & PS, for all client galleries.
- With 36 weddings photographed and over 70,000 images produced.
- Light video work and editing.
- Commercial Architecture: I worked for Bill Wright from 05-2006 -05-2015 as a Lighting specialist, Adobe Consultant with Lightroom tether shooting, stylist and set designer.
- We used In Design for page layouts for publishing.
- Phototainment: 05-2011- 02-2015, Photo booth operator for private events ranging from fund-raisers to galas, to private parties.
- Set-up included building a tressing for the lighting system and Canon camera, connected to a commercial DNP printer for photo strip prints, all operated through Lightroom tether shooting to a local laptop for each event.
- Technical trouble shooting at each location and keeping events on time by meeting time sensitive deadlines.
- Launching full gallery to our website after each event for guest ease.
- Our main client was Seattle Met Magazine.
- Art Wolfe Marketing Internship: 08-2010 – 11-2010: Assisted with booking Art Wolf photography workshops worldwide.
- Attention to client interaction to enhance the booking experience.
Catering Assistant
Sheraton Hotel
Seattle, WA
09.2003 - 05.2010
- Provided friendly, courteous service to create memorable moments for guests.
- Created banquet event orders for all catered events for this busy convention hotel.
- Responsible for creating daily distribution for the AM and PM distributions to all hotel departments about all event banquet event orders.
- Prepared Chef's menus for menu tastings and galas.
- Handled all event details with impeccable organization.
- Supported the sales team with contracts, proposals, and team events.
Education
Commercial Photography -
The Art Institute of Seattle
Seattle, WAJunior Web Development -
Generations USA
Seattle, WA07.2021
Skills
- Training and Developing Talent
- Employee Relations
- Manage Through Leadership
- Business Development
- Business Operations
- Entrepreneurial and Growth Mindset
Certification
- Certified Associate Webmaster
Section name
Experience building websites, reading code, and working with Agile.
Timeline
Assistant General Manager
DeLille Cellars
12.2022 - Current
General Manager/ Digital Marketing Manager
Pups-A-Daisy
03.2022 - 09.2022
Assistant General Manager
Cactus Restaurants
03.2020 - 08.2021
Server/Banquet Server
Aqua
03.2019 - 02.2020
Service Manager
Purple Café and Wine Bar
04.2016 - 04.2019
Owner/Operator
Wendy Waltz Photography
09.2008 - 09.2016
Catering Assistant
Sheraton Hotel
09.2003 - 05.2010
Commercial Photography -
The Art Institute of Seattle
Junior Web Development -
Generations USA