Wendy Ward
Daniel Island,South Carolina
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Alumni Relationships & Contingency Search
PCI of Search-Division Porter & Chester Institute
08.2020 - Current
- Identify, hire, train, mentor and develop a successful team to reach goals, metrics, while creating a fun, moral based environment
- Develop, implement marketing, networking, social media, PR and conduct live interactive videos for networking and hiring top talent
- Responsible for handling all issues, complaints or concerns with clients and or staff in a calm, professional manner.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Practice Administrator/Manager
Barrier Islands Psychiatry & Addiction
02.2020 - 08.2020
- Responsible for the day to day operations and management of two facilities.
- Provided exceptional customer service, compassion and care while being the first point of contact for all new patient calls whether seeking help for mental health or addiction.
- Input patient demographics, insurance information and scheduling appointments utilizing EMR/EHR (Insync) software.
- Maintained a bridge between front office, therapists and clinical operations; assessed communications constantly to identify opportunities for improvement as well as keeping a healthy, happy work environment.
- Put processes in place during COVID (Telehealth Virtual appointments) to ensure patients were able to continue care, following all CDC/DHEC policies and procedures while ensuring HIPPA compliance.
- Developed human resources department, putting policies and procedures for the practice. Created employee handbook, new hire orientation, training manuals, implemented E Verify, electronic employee files to be compliant with all state and federal guidelines.
- Payroll management utilizing ADP.
- Provided and coordinated regular training to staff and providers, including TMS (Transcranial Magnetic Stimulation), held weekly staff meetings to discuss news within the practice, also conducted team building exercises and other activities to create a positive work environment and enhance provider and staff morale
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Onboarded new employees with training and new hire documentation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Project Manager/Career Services Advisor
Porter and Chester Institute
05.2017 - 02.2020
- PR Representative for PCI.
- Maintain PCI social media platforms, conduct Facebook live videos on many topics to not only retain current students, but solicit new ones, as well as companies for placing students.
- Responsible for coordinating with local news stations (FOX, CBS, NBC) for event coverage, I represented PCI in live coverage, and in studio interviews.
- Responsible for developing relationships with political figures to bring more exposure to Porter and Chester.
- Provide career counseling to students from several programs; Allied Health, Low Voltage, CADD, HVAC, Electrical, Automotive, Cosmetology and CNT.
- Cultivate and maintain relationships with local and national companies to place students in appropriate career opportunities.
- Facilitate a series of professional development seminars to over 300 students from start to graduation in resume writing, interview preparation, professional and soft skills.
- Indeed, LinkedIn, Glassdoor and Zip Recruiter trainings.
- Responsible for planning and implanting several on campus events including career fairs, program advisory committee meetings, Ambassador Program, Veteran Appreciation Event and several fundraisers.
Managing Director
SNI Companies
05.2015 - 05.2017
- Develop, manage and grow several lines of business and overall client base for two branches in Connecticut and Massachusetts.
- Maintain office productivity and profitability, while overseeing policies and procedures.
- Responsible for the growth of branch hours, mark-up percentages, gross mark up and permanent placement revenues.
- Full cycle recruiting for contract, direct hire, and internal positions.
- Responsible for new hire paperwork, I-9/E-verify, state and federal tax forms, orientations, unemployment claims and hearings, workman's comp issues, 30 and 90-day and annual reviews, write ups, and terminations as needed.
- Create, participate and or oversee marketing to clients, recruiting and retention ideas for applicants and employees.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Operations Manager
Roth Staffing Services
10.2011 - 05.2015
- Manage the branch P&L to ensure profitability targets are met.
- Hiring, training, mentoring, motivating and evaluating branch employees.
- Negotiate terms of staffing contracts, placement fees and bill rates.
- Responsible for the onboarding of new hires: state and federal tax forms, I-9s, insurance, and new hire orientations.
- Develop and maintain ongoing relationships with prospects/clients to ensure best in class service.
- Implement modern recruiting strategies to increase placement percentages and gain market share.
- Identified staffing needs, oversee the hiring and evaluation of employees, handle labor relations issues, and maintain employee files.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Placement Specialist
Porter and Chester Institute
11.2009 - 10.2011
- Responsible for contacting companies to place students in appropriate career opportunities.
- Negotiated contract terms with employers and candidates, ensuring mutually beneficial agreements that fostered long-term partnerships.
- Maintained a high level of industry knowledge through continuous research and networking activities, staying abreast of market trends and emerging opportunities.
- Leveraged proprietary database systems to efficiently manage candidate profiles and track ongoing placement efforts.
- Optimized placement success by building strong relationships with both clients and candidates, understanding their needs and preferences.
- Facilitated smoother recruitment processes for employers, streamlining communication channels and providing regular updates.
- Provided comprehensive support to job seekers throughout the application process, offering guidance on resume writing, interview preparation, and negotiation tactics.
Branch Manager
Robert Half International, Inc
05.2005 - 09.2009
- Responsible for the overall management of the Springfield Massachusetts branch with revenues in excess of $5 million including the OfficeTeam, Accountemps and Robert Half divisions.
- Lead by example recruiting talent, developing client relationships and filling positions in the Springfield market while supervising a team of over 8 employees including 1 manager/Division Directors
- Full cycle recruiting for contract, direct hire and internal staff.
- Implemented employee of the month, quarterly newsletter, and team building exercises to build morale and ensure employee retention.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Responsible for implementing human resources policies and procedures.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Branch Manager
New Boston Medical Staffing
09.2002 - 05.2005
- Responsible for the effective management and overall profitability of the Western Massachusetts and Connecticut regions.
- Responsible for recruiting, and hiring of internal and contract employees, completing new hire paperwork and orientations.
- Handled employee complaints, grievances, and disputes as needed.
- Maintained the HRIS and employee database.
- Developed and implemented human resources policies and procedures, ensure compensation and benefits are in line with company policies and market trends.
- Held company wide presentation on Creative recruiting, retention, motivation and moral of staff.
- Responsible for current year to previous year comparative summaries, weekly spread reports, accounts receivable reports and customer activity reports to assist in the profitable operations of the office.
- Administrated the benefits, new hire policies, training procedures, compensation plans, advertising, and promotional programs.
Director of Operations
Norton Nursing Group
01.2001 - 01.2002
- Opened and managed 5 branch offices within Connecticut and Massachusetts.
- Interview candidates; conduct pre-employment background investigations and reference checks
- Along with administering benefits, maintained the sales budget pertaining to costs, salary planning, advertising and office maintenance.
- Responsible for full cycle recruiting, new hire paperwork, administering benefits, orientations, and educated new employees on company polices and procedures.
- Coordinated employee safety, wellness and welfare program, implemented employee of the month and quarterly newsletter.
- Conducted employee evaluations, reviews, and exit interviews.
- Responsible for accurately entering employee time sheets into ADP.
- Directed and managed applicant development activities, including job fairs, updating all applicant information in database and offering creative recruitment and referral bonuses for the purpose of retaining and building additional employees.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Branch Manager
Nursefinders
01.1998 - 01.2001
- Responsible for all human resources functions: hiring of staff, new hire paperwork, orientations, workman's comp issues, benefits, unemployment claims and hearings, benefits, payroll and any other HR duties as needed.
- Successfully opened Western Massachusetts branch.
- Responsible for the recruitment, training and retention of internal and external staff.
- Responsible for extensive account reconciliation, general ledger applications, AR/AP and journal entries.
- Conduct regular staff meetings to ensure good communication within branch and with client base.
- Build influential partnering relationships with clients.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Actively listen, probe and identify client concerns.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
Skills
- Human Resources Management
- Training and Development
- Team Management
- Talent Acquisition
- Employee Development
- Business Development
- Operations Management
- Staff Management
- Staff Development
- Hiring and Retention
- Employee Benefits Administration
- Payroll Management
References Available
True
Certification
Notary Public for South Carolina, 07/2030
Additional Information
Former Cosmetologist, Make-Up Artist and Boutique owner
Pending Certifications
South Carolina Real Estate Exam
Timeline
Director of Alumni Relationships & Contingency Search
PCI of Search-Division Porter & Chester Institute
08.2020 - Current
Practice Administrator/Manager
Barrier Islands Psychiatry & Addiction
02.2020 - 08.2020
Project Manager/Career Services Advisor
Porter and Chester Institute
05.2017 - 02.2020
Managing Director
SNI Companies
05.2015 - 05.2017
Operations Manager
Roth Staffing Services
10.2011 - 05.2015
Placement Specialist
Porter and Chester Institute
11.2009 - 10.2011
Branch Manager
Robert Half International, Inc
05.2005 - 09.2009
Branch Manager
New Boston Medical Staffing
09.2002 - 05.2005
Director of Operations
Norton Nursing Group
01.2001 - 01.2002
Branch Manager
Nursefinders
01.1998 - 01.2001
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