Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wendy Warren

Ringgold,GA

Summary

Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Overview

30
30
years of professional experience

Work History

Receptionist

CHI MEMORIAL SLEEP CENTER
02.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Assists other locations when there is staff shortages or vacations. Always flexible to help where is needed.

Manager of Operations

UsXpress
08.2019 - 11.2023
  • Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities
  • Established work schedules, ensuring job tasks were effectively assigned and completed properly
  • Maintained professional working relationships and promoted open lines of communication with staff
  • Developed talented team, participating in hiring, coaching, and performance management processes
  • Resolved conflicts among team members by providing guidance and support when needed
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
  • Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.

Customer Service Specialist

UsXpress
02.2008 - 08.2019
  • Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
  • Resolved escalated customer issues quickly and efficiently while adhering to company policy
  • Developed effective relationships with customers through active listening, problem-solving, and follow up communication
  • Mentor to New Hires

Front End Manager

Ingles Supermarkets
04.1994 - 08.2019
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail
  • Actively participated in team meetings offering suggestions for improving operational efficiencies
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.

Assistant Manager

Regions Bank
09.1999 - 02.2008
  • Managed several employees while ensuring all customers were taken care of in a timely fashion
  • Ensured the store was clean and presentable for customers
  • Ran a Money till if the store became busy
  • Responsible for cashing checks and balancing the manager drawer at the beginning and ending of every shift
  • Worked in several different depts as needed including the Bakery, Frozen Food, and Dairy Depts.

Education

Some College - Business Administration

Dalton State
Dalton, GA

Skills

  • Training Programs
  • Overseeing Employees
  • Overseeing Logistics
  • Departmental Operations
  • Employee Evaluation
  • Tracking Metrics

References

References available upon request

Timeline

Receptionist

CHI MEMORIAL SLEEP CENTER
02.2024 - Current

Manager of Operations

UsXpress
08.2019 - 11.2023

Customer Service Specialist

UsXpress
02.2008 - 08.2019

Assistant Manager

Regions Bank
09.1999 - 02.2008

Front End Manager

Ingles Supermarkets
04.1994 - 08.2019

Some College - Business Administration

Dalton State

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Wendy Warren