Wendy Watimar
Kihei,HI
Summary
Detail-oriented Assistant Manager with a proven track record in leadership roles. Sets clear guidelines and enforces consistent policies to drive staff satisfaction and achieve objectives. Strong relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Rip Curl
Wailea, HI
08.2022 - 10.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Men's Department Manager
Elly's Formal Wear and Bridals
Kihei, HI
04.2019 - 07.2022
- Directed and supervised the activities of sales staff in the men's department.
- Developed and implemented strategies for increasing customer satisfaction and loyalty.
- Coordinated with other departments to ensure efficient operations.
- Maintained inventory levels to meet customer needs.
- Organized regular promotional events to increase sales volume.
- Resolved customer complaints promptly in a professional manner.
- Implemented creative marketing strategies to boost product awareness.
- Managed daily operations including scheduling shifts, assigning tasks, approving transactions.
- Identified opportunities for cost-savings initiatives within the department.
- Assisted customers in selecting items that best suited their needs.
- Planned special events such as clearance sales or holiday promotions.
- Supervised work of cashiers, training new team members and monitoring performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Maui Highschool
Kahului, HI06-1997
Skills
- Cost Reduction
- Staff Shift Management
- Cost Management Assistance
- Task Delegation
- Team motivation
- Money Handling
- Retail Operations
- Sales Techniques
- Customer Interaction
Timeline
Assistant Manager
Rip Curl
08.2022 - 10.2024
Men's Department Manager
Elly's Formal Wear and Bridals
04.2019 - 07.2022
High School Diploma -
Maui Highschool
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