Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Webb

Peoria,IL

Summary

Dynamic and adaptable professional with a diverse skill set across multiple departments, prepared to contribute effectively in any environment. Authorized to work in the U.S. for any employer, demonstrating flexibility and commitment to new opportunities. Quick learner thriving in fast-paced settings, consistently delivering results while embracing challenges. Eager to leverage expertise and drive success in a collaborative team atmosphere.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Kitchen Aide / Cook

Arcadia Care Morton
Morton, IL
05.2025 - 10.2025
  • Prepared ingredients and maintained kitchen cleanliness to ensure efficient food preparation.
  • Assisted chefs in cooking and plating dishes, adhering to food safety standards.
  • Organized inventory and restocked supplies to optimize kitchen operations.
  • Collaborated with team members to enhance workflow and reduce preparation time.
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
  • Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
  • Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
  • Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
  • Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
  • Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
  • Improved customer satisfaction by assisting in timely food delivery during peak hours.
  • Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
  • Enhanced kitchen efficiency by organizing and maintaining food storage areas.
  • Reduced waste by accurately portioning ingredients according to recipe requirements.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Followed food safety practices and sanitation guidelines.
  • Learned other teammates' work tasks to train as backup.
  • Monitored food temperature, discarding items not stored correctly.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained composure and work quality while under stress.
  • Stocked and rotated food items according to expiration dates.
  • Prepared and portioned meals following dietary guidelines for residents.
  • Assisted culinary staff with food preparation and cooking tasks.
  • Monitored inventory levels, ensuring timely restocking of supplies.
  • Collaborated with team to enhance service efficiency during meal times.
  • Ensured compliance with health regulations through regular sanitation checks.
  • Implemented improved workflow processes to streamline meal service delivery.
  • Trained new kitchen aides on safety protocols and operational procedures.
  • Managed inventory levels by regularly conducting stock checks and informing management of shortages.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Cleaned and maintained work areas, equipment and utensils.
  • Trained new staff on food preparation and safety procedures.
  • Maintained high personal grooming standards and uniform presentation.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Prepared diverse menu items efficiently in high-volume kitchen environment.
  • Ensured food safety standards adhered to consistently during all cooking processes.
  • Supervised kitchen staff, providing training on techniques and safety protocols.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Communicated closely with servers to fully understand special orders for customers.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.

Housekeeping Lead

Washington Senior Living
Washington IL
02.2025 - 10.2025
  • Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
  • Communicated effectively with housekeeping staff to address guest needs promptly and efficiently.
  • Coordinated closely with housekeeping teams to guarantee immaculate room conditions upon guest arrival.
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
  • Contributed to a clean worksite through diligent trash removal and general housekeeping duties.
  • Collaborated with housekeeping and maintenance teams to resolve guest issues promptly and effectively.
  • Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
  • Maintained a clean and safe environment for patients by performing routine housekeeping tasks.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Ensured compliance with health, safety, and environmental regulations within the housekeeping department''s operations.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Maintained a safe and clean living environment for residents through diligent housekeeping tasks.
  • Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
  • Supervised daily housekeeping operations to ensure cleanliness and safety standards were consistently met.
  • Trained and mentored staff on effective cleaning techniques and operational protocols.
  • Implemented quality control measures to enhance service delivery and resident satisfaction.
  • Coordinated inventory management of cleaning supplies, optimizing resource allocation and reducing waste.
  • Conducted regular inspections to maintain compliance with health regulations and company policies.
  • Developed comprehensive checklists for daily tasks, resulting in consistent completion of all duties as assigned.
  • Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
  • Coordinated with maintenance staff to address any necessary repairs or upkeep promptly within guestrooms or common areas.
  • Resolved guest complaints with prompt attention to detail, ensuring customer satisfaction throughout their stay at the property.
  • Ensured strict compliance with OSHA regulations pertaining to health and safety within the workplace environment.
  • Enhanced guest satisfaction by maintaining consistently high standards in room cleanliness and presentation.
  • Provided constructive feedback to team members on their performance, helping them improve skills and advance professionally.
  • Conducted regular inspections to ensure adherence to safety, sanitation, and quality control guidelines.
  • Maintained proper documentation of completed tasks, providing a clear record of activities performed during each shift.
  • Communicated repair needs to maintenance staff.

Assembly Line Leader /CNC Machine Operator

Rivian
Normal, IL
09.2023 - 03.2025
  • Operated machinery to assemble components efficiently on production line.
  • Inspected finished products for quality assurance and compliance with standards.
  • Collaborated with team members to optimize workflow and reduce downtime.
  • Trained new staff on assembly techniques and safety protocols.
  • Maintained a clean and organized workspace in adherence to safety regulations.
  • Assisted in troubleshooting equipment malfunctions, ensuring minimal disruption to operations.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Led assembly line operations, ensuring efficiency and adherence to safety protocols.
  • Trained and mentored new team members on production processes and equipment.
  • Monitored workflow to identify bottlenecks, implementing solutions for improved productivity.
  • Coordinated with quality control to maintain high standards of product integrity.
  • Streamlined assembly procedures, reducing downtime and enhancing output consistency.
  • Implemented training programs focused on safety practices and operational excellence.
  • Collaborated with management to develop strategies for process optimization and resource allocation.
  • Facilitated communication between teams to enhance collaboration and workflow efficiency.
  • Conducted root cause analysis on defects, implementing corrective actions to prevent reoccurrence within the production process.
  • Implemented safety procedures, significantly reducing workplace accidents and injuries.
  • Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
  • Enhanced assembly line efficiency by implementing lean manufacturing principles and streamlining processes.
  • Evaluated worker performance metrics, providing constructive feedback during regular performance reviews for skill enhancement purposes.
  • Supervised shift changes, ensuring proper documentation of completed tasks and facilitating efficient handoffs between teams.
  • Liaised with upper management regarding operational challenges, proposing viable solutions to optimize overall assembly line performance.
  • Led daily team meetings to review production goals, address concerns, and maintain open lines of communication among staff members.
  • Achieved on-time delivery of products by closely monitoring progress and adjusting workflows as needed.
  • Increased product quality through rigorous inspection protocols and timely feedback to team members.
  • Assisted with employee training programs to develop skilled workers capable of handling complex tasks efficiently.
  • Maintained accurate records of production statistics, utilizing data-driven insights for informed decisionmaking.
  • Reduced production downtime by coordinating preventive maintenance schedules and overseeing swift repairs.
  • Boosted employee morale by fostering a collaborative work environment and providing opportunities for professional growth.
  • Monitored assembly line performance, identifying bottlenecks and implementing effective solutions for continuous improvement.
  • Managed cross-functional teams, ensuring smooth communication between departments for seamless production flow.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Increased production rates by optimizing assembly line workflows and standardizing procedures.
  • Optimized inventory management by organizing materials and tools for efficient assembly line operations.
  • Provided cross-training opportunities for team members to enhance their skillsets, resulting in increased versatility and adaptability on the assembly line.
  • Provided training and mentorship to new assembly line technicians, ensuring smooth onboarding and integration into the team.
  • Enhanced assembly line efficiency by streamlining mechanic processes and implementing time-saving techniques.
  • Streamlined assembly line operations, significantly reducing downtime and increasing overall productivity.
  • Supervised daily operations of the assembly line team, fostering an atmosphere of collaboration and teamwork.
  • Trained new hires on assembly line procedures, contributing to a more skilled and efficient workforce.
  • Demonstrated adaptability when switching between different tasks within the assembly line based on workload needs.
  • Assisted with training new employees, sharing expertise and best practices for assembly line work.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Enhanced production line efficiency by maintaining steady pace on assembly line.
  • Maintained organized workstations to optimize productivity and minimize downtime in the assembly line.

EMT-B

Eureka Goodfield Fire Protection District
Eureka, IL
08.2022 - 03.2024
  • Emergency EMS and Fire 911 calls
  • Followed all safety protocols and took necessary precautions while providing care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Collaborated with team members to execute efficient emergency response protocols during critical incidents.
  • Dispensed medications and monitored patient reactions.
  • Coordinated with other emergency services to facilitate seamless communication and effective incident management.
  • Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
  • Handled patient transfers from one medical facility to another.
  • Utilized communication devices to maintain contact with supervisors.
  • Optimized patient outcomes in cardiac arrest situations by accurately performing CPR and administering appropriate medications as directed.
  • Provided patient families with post-medical care instructions.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Conducted thorough documentation of patient interactions, improving continuity of care and compliance with regulations.
  • Assisted trauma teams at hospital locations promptly upon arrival to expedite patient care.
  • Educated public on emergency medical services.
  • Maximized EMS response capabilities through regular participation in multi-agency drills simulating various crisis scenarios.
  • Boosted patient satisfaction through compassionate communication and empathetic care during crises.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Administered emergency medical care in high-pressure situations, ensuring patient safety and comfort.
  • Trained new EMTs on proper protocols and procedures.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Promoted community health by participating in public education programs on CPR, first aid, and disaster preparedness.
  • Ensured timely decision-making under pressure during challenging rescue operations.
  • Trained new EMT personnel on operational procedures and best practices for patient care.
  • Promoted a culture of safety within the EMS team through consistent compliance with established policies and protocols regarding patient handling techniques.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Assessed patient conditions swiftly, applying appropriate interventions based on established protocols.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
  • Delivered emotional support to patients and families.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Observed patient behavior to report changes to medical personnel.
  • Responded to 911 calls for medical emergencies.
  • Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
  • Supported accurate documentation processes by completing detailed patient care reports within required timeframes.
  • Reduced risk of infection transmission among patients while providing care through strict adherence to universal precautions guidelines.
  • Operated advanced life support equipment and maintained readiness for immediate deployment.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Increased efficiency in emergency scenes by proficiently using essential equipment such as stretchers, backboards, oxygen delivery systems, and suction devices.
  • Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
  • Assisted with lifting and moving patients.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.

EMT-B

Lacon-Sparland EMS / Fire Protection District
Lacon, IL
11.2020 - 03.2023
  • Respond to Emergency and Non-emergency calls to provide ALS / BLS care. Transport patients without incidents to local and out of town hospitals, nursing homes, residents etc. Complete legal documentation on patient charts. Communicate with other medical personnel, hospital staff, dispatch and families of the patient etc. Clean medical equipment and restock supplies before, during and after shifts. Perform in life saving interventions such as IV access, EKGs, drug administration, CPR / AED etc.
  • Skills Used
  • ALS / BLS skills
  • Administered emergency medical care in high-pressure situations, ensuring patient safety and comfort.
  • Collaborated with team members to execute efficient emergency response protocols during critical incidents.
  • Trained new EMT personnel on operational procedures and best practices for patient care.
  • Assessed patient conditions swiftly, applying appropriate interventions based on established protocols.
  • Conducted thorough documentation of patient interactions, improving continuity of care and compliance with regulations.
  • Participated in community outreach programs to educate the public on emergency preparedness and health awareness.
  • Coordinated with other emergency services to facilitate seamless communication and effective incident management.
  • Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
  • Ensured timely decision-making under pressure during challenging rescue operations.
  • Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
  • Boosted patient satisfaction through compassionate communication and empathetic care during crises.
  • Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
  • Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
  • Assisted trauma teams at hospital locations promptly upon arrival to expedite patient care.
  • Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
  • Increased efficiency in emergency scenes by proficiently using essential equipment such as stretchers, backboards, oxygen delivery systems, and suction devices.
  • Maximized EMS response capabilities through regular participation in multi-agency drills simulating various crisis scenarios.
  • Reduced risk of infection transmission among patients while providing care through strict adherence to universal precautions guidelines.
  • Optimized patient outcomes in cardiac arrest situations by accurately performing CPR and administering appropriate medications as directed.
  • Supported accurate documentation processes by completing detailed patient care reports within required timeframes.
  • Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.
  • Handled patient transfers from one medical facility to another.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Delivered emotional support to patients and families.
  • Trained new EMTs on proper protocols and procedures.
  • Dispensed medications and monitored patient reactions.

Shift Leader

Five Points Washington
Washington, IL
09.2018 - 02.2021
  • Open and close registers for staff members, count register drawers, and resolve cash overages and shortages Ensure the shift is adequately staffed Develop and assign tasks to staff members, oversee completion of tasks Resolve customer issues and approve exceptions to policy for coupons, returns, etc. Train new hires and create development opportunities for experienced staff members Provide recognition and constructive feedback throughout the shift as appropriate
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members on operational procedures and best practices.
  • Implemented process improvements that enhanced efficiency and reduced downtime.
  • Coordinated workflow among staff to optimize service delivery during peak hours.
  • Resolved customer inquiries and concerns promptly, improving overall satisfaction rates.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Collaborated with management to develop training programs for new employees.

Lead Recovery Support Technician

Human Service Center
Peoria, IL
09.2018 - 04.2020
  • Providing access and supervision to clients as they take their medications Supervising clients as they enter and exit the facility for passes (so as to not let contraband into the facility) Supervising clients' families/friends as they come for visiting hours Performing Urinalyses and Breathalyzer tests on clients as needed Providing clients' access to each meal and overseeing the kitchen when meals are being prepared and served Providing access to emergency care when needed (Medical/General Safety) Providing support to clients (actively listening, helping client to brainstorm solutions, de-escalating crises etc...) Maintaining the structured days/schedules of the New Leaf for Change Maintaining regular contact with supervisors, counselors, and other RST's
  • Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
  • Updated documentation and produced reports.
  • Assisted clients in developing personalized recovery plans to enhance emotional and psychological well-being.
  • Monitored client progress, documenting changes and reporting findings to treatment teams for review.
  • Collaborated with healthcare professionals to coordinate comprehensive care and resources for clients.
  • Provided crisis intervention support, de-escalating situations while ensuring client safety and comfort.
  • Trained new staff on best practices in recovery assistance, enhancing team efficiency and service delivery.
  • Decreased hospital readmission rates by providing thorough patient education on health maintenance and medication management.
  • Maintained detailed documentation of patients'' progress, ensuring accuracy and continuity of care among healthcare providers.
  • Ensured compliance with all relevant regulations and guidelines regarding patient privacy, confidentiality, and consent procedures.
  • Educated family members on strategies for supporting their loved ones during rehabilitation efforts at home or in community-based settings.
  • Assisted patients in regaining independence with personalized therapy programs and daily living activities.
  • Enhanced patient recovery by implementing customized care plans and monitoring progress.
  • Promoted a positive therapeutic environment through active listening, compassionate support, and clear communication techniques.
  • Evaluated effectiveness of individual interventions using outcome measures or qualitative feedback to inform ongoing treatment planning.
  • Supported patients'' emotional well-being, addressing concerns related to recovery process and offering empathetic encouragement.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Documented case management activity for accurate, reliable records.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Facilitated communication between clients and other service providers.
  • Provided support to social service clients in navigating available resources.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Contributed to the development of effective treatment plans through timely feedback on patients'' progress to supervising clinicians.
  • Safeguarded patients from potential hazards by conducting regular safety assessments of their living environments.
  • Streamlined communication between patients, families, and medical professionals to foster a supportive recovery environment.
  • Facilitated group therapy sessions, promoting peer support and collaboration among participants.

Caregiver /DSW Worker

Helping Hands Healthcare
East Peoria, IL
10.2015 - 04.2018
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming and medication assistance.
  • Provided compassionate care and support to clients in daily living activities.
  • Assisted clients with mobility, personal hygiene, and medication management.
  • Developed individualized care plans based on client needs and preferences.
  • Communicated effectively with families to ensure continuity of care.
  • Monitored client health status and reported changes to healthcare professionals.
  • Implemented safety protocols to enhance client well-being and security.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

EMT B

Advanced Medical Transport of Central Illinois
Peoria, IL
09.2012 - 04.2017
  • Responsibilities
  • Administered emergency medical care to patients in pre-hospital settings.
  • Operated advanced life support equipment during critical transport situations.
  • Collaborated with healthcare professionals for seamless patient handoffs.
  • Assessed patient conditions and prioritized treatment based on urgency.
  • Trained and mentored junior EMTs in emergency response protocols.
  • Developed and implemented workflow improvements to enhance operational efficiency.
  • Conducted regular equipment checks to ensure readiness and compliance with standards.
  • Participated in community outreach programs to educate on emergency preparedness initiatives.
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.

Administrative Assistant/Receptionist

Ted Durdel Landscaping & Tree Service
Peoria, IL
03.2011 - 03.2016
  • Office duties include office coordination, scheduling meetings & estimates, maintaining office records, reports, billing. Operate office equipment. Payroll and book keeping as well as all financial responsibilities. Answering phones and referring inquiries while providing basic information when needed. General office cleaning. Receive and sort daily mail, deposit etc. knowledge of office software programs such as Windows, Microsoft, quick books etc.
  • Managed scheduling and coordination of appointments for landscaping projects.
  • Facilitated communication between clients and team members to ensure project clarity.
  • Organized and maintained office files, enhancing retrieval efficiency and data accuracy.
  • Assisted in the preparation of project proposals, ensuring compliance with client specifications.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.

Warehouse Worker

FedEx Ground
Morton, IL
08.2012 - 02.2014
  • Includes the receiving and processing of incoming stock and materials, picking and filling orders from stock, packing and shipping orders and managing, organizing and retrieving stock in the warehouse. carrying, loading, and unloading big and bulky items between staging area, dock, and trailers assembly Line duties
  • Operated material handling equipment for efficient loading and unloading of packages.
  • Maintained inventory accuracy through systematic tracking and documentation processes.
  • Ensured compliance with safety protocols to create a secure working environment.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

Lead Sales Associate

Dollar General
Peoria, IL
12.2009 - 02.2012
  • Provide customers with an excellent buying experience as well as customer service skills. Cash register duties. Cash handling duties and complete paperwork. Unload shipment from trailer into stock room and shelves. Maintain a clean and stocked store. Open and close store as well as leadership duties.
  • Skills Used
  • Leadership
  • Trained and mentored new associates on store operations and customer service best practices.
  • Streamlined inventory management processes to enhance product availability and minimize stock discrepancies.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

Paramedic - EMS

Carl Sandburg College
Galesburg, IL
05.2018

EMT B - EMS

Advanced Medical Transport
Peoria, IL
12.2012

GED - General

Limestone Community High School
Bartonville, IL
01.2009

Skills

  • Fast Food
  • Food Service
  • Crew Member
  • Shift Lead
  • Emergency Services (8 years)
  • Shift Supervisor
  • Team Member
  • Customer Service
  • Key Holder
  • EMT Experience
  • Medical office experience
  • Leadership
  • EMR systems
  • Driving
  • Medical Terminology
  • Vital Signs
  • Patient Care
  • Medical Records
  • Bookkeeping
  • Phlebotomy
  • Caregiving
  • Hospital Experience
  • Security (3 years)
  • Epic
  • Food safety regulations
  • Food safety
  • Safe food handling

Certification

  • EMT B May 2023
  • CPR / AED November 2023
  • Driver's License
  • First Aid Certification

Timeline

Kitchen Aide / Cook

Arcadia Care Morton
05.2025 - 10.2025

Housekeeping Lead

Washington Senior Living
02.2025 - 10.2025

Assembly Line Leader /CNC Machine Operator

Rivian
09.2023 - 03.2025

EMT-B

Eureka Goodfield Fire Protection District
08.2022 - 03.2024

EMT-B

Lacon-Sparland EMS / Fire Protection District
11.2020 - 03.2023

Lead Recovery Support Technician

Human Service Center
09.2018 - 04.2020

Shift Leader

Five Points Washington
09.2018 - 02.2021

Caregiver /DSW Worker

Helping Hands Healthcare
10.2015 - 04.2018

EMT B

Advanced Medical Transport of Central Illinois
09.2012 - 04.2017

Warehouse Worker

FedEx Ground
08.2012 - 02.2014

Administrative Assistant/Receptionist

Ted Durdel Landscaping & Tree Service
03.2011 - 03.2016

Lead Sales Associate

Dollar General
12.2009 - 02.2012

EMT B - EMS

Advanced Medical Transport

GED - General

Limestone Community High School

Paramedic - EMS

Carl Sandburg College
Wendy Webb