WENDY WHITE
Baltimore,MD
Summary
Compassionate Patient Services Representative known for highly productive and efficient task completion. Skilled in patient registration, appointment scheduling, and handling confidential information with discretion. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare teams. Adapt quickly to new technologies and protocols to maintain smooth operational flow.
Overview
23
23
years of professional experience
Work History
Patient Services Representative III
Kennedy Krieger Institute
Baltimore, MD
03.2000 - 02.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Sorted and distributed incoming mail daily.
- Inputted and scanned patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Ran credit card batches and balanced deposits on daily basis.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
Education
High School Diploma - General Education Diploma
Baltimore City College High School
06.1993
Skills
- Patient Registration
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- System Updating
- Payment Processing
- Phone and Email Etiquette
- Information Collection
- Money Handling
Timeline
Patient Services Representative III
Kennedy Krieger Institute
03.2000 - 02.2023
High School Diploma - General Education Diploma
Baltimore City College High School
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