Wendy White
Baltimore,MD
Summary
Accomplished professional with a history of producing quality results and enhancing team performance. Excellent communicator with a focus on achieving company objectives through effective collaboration. Eager to leverage skills in a forward-thinking organization while pursuing continuous improvement.
Overview
16
16
years of professional experience
Work History
Shelter Manager
Community Assistance Network
Baltimore, MD
11.2024 - 02.2025
- Managed intake process for new residents by conducting interviews, verifying eligibility, and assigning beds.
- Assessed needs of individuals seeking shelter services, assisting with housing, employment, and medical care.
- Developed and implemented shelter policies and procedures to ensure operational efficiency.
- Planned and delivered training sessions to enhance employee effectiveness and address weaknesses.
- Delegated tasks to staff while establishing priorities and goals to improve workflow.
- Attended community events to effectively represent organizational mission and values.
- Mediated employee conflicts, fostering a collaborative working environment.
- Reviewed completed work for quality assurance, ensuring alignment with established standards.
Camp Lead, Summer Enrichments
City of Baltimore - Recreation and Parks
Baltimore, MD
06.2024 - 08.2024
- Led family therapy sessions to foster healthy sibling relationships and resolve conflicts.
- Implemented behavior management strategies for clients with challenging behaviors.
- Facilitated community outings to promote socialization and integration.
- Tracked daily activities, skills acquisition, and incidents for thorough documentation.
- Encouraged engagement in activities that support physical health and mental wellbeing.
- Maintained clear records of client progress aligned with data protection standards.
- Advocated for clients' rights within various institutional frameworks.
- Applied crisis intervention techniques to effectively manage challenging client behaviors.
Operations Manager
Neilly's Food, LLC
York, PA
09.2018 - 11.2021
- Supervised daily operations of warehouse with over 25 staff members.
- Managed scheduling and generated daily shift reports for operational efficiency.
- Implemented weekly production training sessions to enhance staff skills.
- Oversaw human resources functions including hiring processes and new hire orientation.
- Conducted payroll management to ensure timely and accurate compensation.
- Developed vendor partnerships to improve supply chain effectiveness.
- Engaged customers through effective communication to identify needs and requirements.
- Reviewed financial statements and sales reports to assess productivity metrics.
Night Shift Supervisor
Rite of Passage, Inc
Keymar, MD
05.2014 - 11.2021
- Evaluated residence life programs and implemented improvements based on feedback.
- Monitored athletes' behaviors during transitions to ensure compliance with protocols.
- Assigned work schedules while tracking progress against management goals.
- Counseled students on family, financial, and educational challenges.
- Chaperoned group-sponsored trips while ensuring participant safety.
- Facilitated conflict resolution among residents to maintain community respect.
- Maintained detailed records of resident interactions and program attendance.
- Served as a role model for staff through professional conduct.
Residential Counselor
Woodbourne Center
Baltimore, MD
02.2009 - 04.2014
- Conducted daily welfare checks to assess resident needs and coordinated with facility staff.
- Monitored client progress, documented observations, and reported behavioral changes to supervisors.
- Supervised medication administration in accordance with physician instructions.
- Ensured compliance with safety regulations mandated by local authorities.
- Participated in team meetings to review client progress and develop strategies for enhancement.
- Provided feedback and information to assist residents in achieving program goals.
- Delivered updates on resident progress and contributed to case plan development.
Program Director
Helping Hands Health Services, Inc
Baltimore, MD
03.2009 - 07.2011
- Oversaw daily office operations to ensure efficiency and effectiveness.
- Conducted training sessions, workshops, and demonstrations for staff development.
- Supervised a team of 10+ personnel to maintain high performance standards.
- Role-modeled program culture by employing positive conflict resolution techniques.
- Performed intake assessments and IEP reviews for all clients.
- Reviewed instructional content and methods to evaluate staff strengths and weaknesses.
- Developed recommendations for course revisions and elimination of outdated procedures.
Education
Bachelor of Science - Ministry Leadership, Business Administration
Lancaster Bible College
Lancaster, PA05-2028
Some College (No Degree) - Residential Youth and Child Care Practitioner
University of MD School of Social Work
Baltimore, MDSome College (No Degree) - Organizational Dynamics
Wilmington University
New Castle, DESkills
- Community engagement and advocacy strategies
- Customer service proficiency
- Leadership training and development
- Office administration skills
- Strategic problem resolution
- Business operations management
- Crisis response expertise
- Pending certification from FEMA
- Licensed youth services practitioner
- Policy formulation and implementation
- Cross-departmental collaboration skills
- Effective verbal and written communication
- Shelter management operations
- Performance assessment techniques
- Employee training and growth
References
Available Upon Request
Timeline
Shelter Manager
Community Assistance Network
11.2024 - 02.2025
Camp Lead, Summer Enrichments
City of Baltimore - Recreation and Parks
06.2024 - 08.2024
Operations Manager
Neilly's Food, LLC
09.2018 - 11.2021
Night Shift Supervisor
Rite of Passage, Inc
05.2014 - 11.2021
Program Director
Helping Hands Health Services, Inc
03.2009 - 07.2011
Residential Counselor
Woodbourne Center
02.2009 - 04.2014
Bachelor of Science - Ministry Leadership, Business Administration
Lancaster Bible College
Some College (No Degree) - Residential Youth and Child Care Practitioner
University of MD School of Social Work
Some College (No Degree) - Organizational Dynamics
Wilmington University
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