Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Whitney

Ponte Vedra Beach,FL

Summary

I am a driven, outgoing, creative individual that is motivated to work hard at any job I do. The past 11 years of my career I have supported 2 SVP, 5 Sr. Directors and 1 Director in Construction and Design Services at the PGA TOUR. The 10 Years before that I worked in travel at the PGA TOUR booking the players on all tours, their caddies, and managers to events along with PGA TOUR staff. I have 15 combined years of experience in product presenting and training, account management, sales, and customer service. Aside from the fact that I lived in Toronto, Canada two years during employment with a web based travel company I have a lengthy background that spans 19 years in the travel industry. My job experience allowed me to also travel extensively throughout USA, Canada, Australia, New Zealand, Panama, Peru, Mexico and Europe. If you are looking for a loyal employee with a strong work ethic ……… I am your girl! I am willing to relocate. If your position permits telecommuting; I have a quiet home office with a laptop, access to email, high speed internet, cell phone.

Overview

28
28
years of professional experience

Work History

Senior Coordinator

PGA TOUR, Construction and Design Services
03.2014 - Current
  • Schedule appointments, maintain calendars, make travel arrangements and submit expenses for 2 Senior Vice Presidents.
  • Make Travel arrangements and submit expenses for 5 Senior Directors an 1 Director.
  • Complete daily office requests from team and daily office tasks.
  • Create statements of work and invoices as requested for vendors.
  • Track projects hours for department monthly.

Corporate Travel Coordinator

PGA TOUR
05.2005 - 03.2014
  • Arranged travel at PGA TOUR headquarters for PGA TOUR staff, PGA TOUR players, now known as Korn Ferry TOUR players CHAMPIONS TOUR players to and from events.
  • Additionally, I provided travel fulfillment for Caddies, vendors, sponsors, managers and TOUR families.


Senior Customer Service Manager

SKI WEST
09.2004 - 03.2005
  • Sold lodging packages via phone and internet for all the major ski destinations in Utah, Colorado, Wyoming, Idaho, Montana, Nevada, and BC Whistler using a proprietary reservation system.

Canada Account Manager

WORLDSPAN INTERNATIONAL
05.2002 - 03.2004
  • I was sole account manager in Canada for travel agencies using the Worldspan reservations system.
  • Ensured highest quality account management through continuous communication of product enhancements, support, and service uniquely customized to fit customer needs.
  • Pursued new sales conversions for traditional worldwide travel distribution, corporate e-commerce and consumer e-commerce business divisions of Worldspan.
  • Generated proposals, answered requests for proposals, wrote contracts and managed customer billing.
  • Traveled extensively throughout Canadian territories.
  • Worked from home office in downtown Toronto, Ontario.

Presentation Specialist

WORLDSPAN
09.1998 - 05.2002
  • After spending two years as a Presentation Specialist at Worldspan operations in Salt Lake City, UT at the request of my supervisor I relocated to Worldspan headquarters in Atlanta, GA and resumed my role as a Presentation Specialist.
  • I performed detailed and high-level LIVE demonstrations of ALL available Worldspan products to top management decision makers for potential and recontracting customers for worldwide travel distribution, corporate e-commerce and consumer e-commerce business lines.
  • I provided front-line sales support to worldwide travel distribution, corporate e-commerce and consumer e-commerce account managers.
  • I provided training and consultation for converting and existing customers on an as needed basis.
  • I created and Executed Worldspan product training for our Mexico and Peru based operations.
  • I presented ALL available Worldspan product line in front of large audiences, at trade shows and travel related conferences around the USA, Canada and in France.
  • I extensively traveled throughout the lower 48 US states, Alaska, Hawaii, Canada, Mexico and Peru giving product demonstrations.
  • Worked from home office in Marietta, GA and in Salt Lake City, UT.

Customer Service Trainer, Counter, Baggage and Ticket Agent

ASPEN MOUNTAIN AIR
01.1998 - 09.1998
  • Original Duties included front-line check-in representative, gate agent representative, and baggage claim representative at the Aspen airport.
  • At the request of human resource director I wrote and taught Sabre reservations training classes to management and new and existing employees.
  • This project required weekly trips from Aspen, CO to Aspen Mountain Air headquarters in Dallas, TX and all hub cities Aspen Air serviced over a two-month period to complete employee training.

Education

Bachelor of Arts - Liberal Studies

ARIZONA STATE UNIVERSITY
05-2023

Skills

  • Smartsheet
  • Outlook
  • SAP – Concur Travel Management
  • TripIt - Travel Itinerary
  • AIA SOW Contract Creator
  • Microsoft Suite Products
  • HP DesignJet XL 3600DR MFP
  • Worldspan and Sabre travel reservation systems

Timeline

Senior Coordinator

PGA TOUR, Construction and Design Services
03.2014 - Current

Corporate Travel Coordinator

PGA TOUR
05.2005 - 03.2014

Senior Customer Service Manager

SKI WEST
09.2004 - 03.2005

Canada Account Manager

WORLDSPAN INTERNATIONAL
05.2002 - 03.2004

Presentation Specialist

WORLDSPAN
09.1998 - 05.2002

Customer Service Trainer, Counter, Baggage and Ticket Agent

ASPEN MOUNTAIN AIR
01.1998 - 09.1998

Bachelor of Arts - Liberal Studies

ARIZONA STATE UNIVERSITY
Wendy Whitney