Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Wendy Williams

Asst Manager
Altamonte Springs,Florida

Summary

Thoughtful and organized multi-tasker with 20+ years of cashier experience. Able to self- motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Customer Service Representative with 20years of experience in the technology and retail industries. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player.

Overview

9
9
years of professional experience

Work History

Management Support

Qdoba Mexican Eats
Altamonte Springs, FL
07.2017 - 03.2022
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Trained new employees on proper protocols and customer service standards.
  • Positioned skilled staff in key areas thought shift to optimized productivity.
  • Completed store opening and closing procedures.
  • Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.

Shift Manager

Krispy Kreme
Winter Park, Florida
09.2015 - 06.2017
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Processed cash, credit, debit and check payments.
  • Oversaw team of 8 employees.

Deli Associate

Winn Dixie
Fern Park, Florida
11.2015 - 04.2016
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Shift Manager

McDonald's
Orlando, Florida
09.2015 - 01.2016
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.

Cashier/Sales Associate

Wet 'n' Wild
Orlando, Florida
11.2012 - 05.2014
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Operated POS terminals and cash drawer balancing.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

Shift Manager

Family Dollar
Des Moines, Iowa
11.2012 - 12.2013
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Fallbrook Union High School
Oceanside, CA
06.1992

Skills

  • Effective communication
  • Excellent customer service
  • Multi-tasker
  • Clean background
  • Good time management
  • Bilingual: Eng & Span
  • High work ethics
  • Highly organized
  • Excels under pressure
  • Works well with others
  • Effective communications
  • Documentation and reporting
  • Proper Phone Etiquette
  • Sorting and Labeling
  • Project Planning
  • Work Orders

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Management Support

Qdoba Mexican Eats
07.2017 - 03.2022

Deli Associate

Winn Dixie
11.2015 - 04.2016

Shift Manager

Krispy Kreme
09.2015 - 06.2017

Shift Manager

McDonald's
09.2015 - 01.2016

Cashier/Sales Associate

Wet 'n' Wild
11.2012 - 05.2014

Shift Manager

Family Dollar
11.2012 - 12.2013

High School Diploma -

Fallbrook Union High School

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Wendy WilliamsAsst Manager