Wendy Williams
Rome,GA
Summary
Dynamic professional with a proven track record at IPRO, enhancing customer satisfaction and boosting sales by 30% through strategic referrals and consultative techniques. Expert in CRM platforms and exceptional in building empathetic client relationships. Demonstrates strong analytical skills and a commitment to quality control, excelling in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
IPRO
Calhoun, USA
05.2015 - Current
- Prepared strategy implementation and strategic objectives and goals, setting the foundation with guided organizational principles, articulating specific areas of focus, and creating long-term goals aligned with the company's vision.
- Utilized consultative techniques to understand customer needs, and make strategic referrals.
- Recommend to internal and external customers first-rate customer service to maximize satisfaction.
- Executed outbound calls to the existing customer base, resulting in a 30% increase in sales.
- Guaranteed positive customer experiences, and resolved all customer complaints.
- Collaborated with shipping department staff to facilitate smooth materials returns to vendors.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Accumulated customer feedback, developed highly empathetic client relationships, and earned a reputation for exceeding goals.
Customer Support Consultant/Traveling Phlebotomist
American Red Cross
Rome, USA
03.2010 - 09.2014
- Confers with patients to obtain information for laboratory records and to explain procedures
- Communicates effectively with other departments and staff, including physicians and their offices, to facilitate the flow and quality of lab work
- Processes samples using aseptic technique and prepares required paperwork for appropriate testing and reference lab testing
- Recognizes and reports abnormals results to ordering provider, calling critical results efficiently
- Documents all laboratory tests and results appropriately on logs and patient records
- Centrifuged blood samples as outlined in clinical protocols
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Offered advice on appropriate products for individual customers based on their needs.
- Researched complex issues using available resources and provided solutions as needed.
- Provided technical support and troubleshooting to customers via phone, email and chat.
Unit Secretary
Adventist Health System
Rome, USA
01.2006 - 02.2010
- Answers the telephone and intercom in a timely and polite manner
- Categorize paperwork such as charts and reports for office and patient needs
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Registered and verified patient records before triage with most up-to-date information
- Transcribed doctors' medication orders, lab test requests and care plans
- Executed administrative duties to facilitate unit tasks and meet team goals
- Organizes and manages activities to show consideration of the unit as a whole
- Drafted unit correspondence, memos and department updates
Education
BA - Interdisplinary Studies
Shorter University
Rome, GA12-2025
Skills
- CRM Platforms
- Client Relations
- Quality Control
- Strategic Planning
- Case Management
- Computer Software
- Analytical & Interpersonal
- Multitasking & Prioritizing
- Accurate Data Entry Skills
- Cross Functional Leadership
- Conflict Resolution Proficiency
- Reliable & Secure High Speed Internet
- Excellent Verbal and Written Communication
- Strong Time Management & Organizational Skills
Certification
- Project Mangement
Timeline
Customer Service Specialist
IPRO
05.2015 - Current
Customer Support Consultant/Traveling Phlebotomist
American Red Cross
03.2010 - 09.2014
Unit Secretary
Adventist Health System
01.2006 - 02.2010
- Project Mangement
BA - Interdisplinary Studies
Shorter University
Similar Profiles
Ellen Inocentes, RN, BSN-CEllen Inocentes, RN, BSN-C
Contract Adult Care Facilities Surveyor at IPROContract Adult Care Facilities Surveyor at IPRO
Klejvis MusarajKlejvis Musaraj
NOC Operator at IPRO|NisatelNOC Operator at IPRO|Nisatel
Parminder KaurParminder Kaur
Office Administrator at IPRO TRUCK REPAIR CENTREOffice Administrator at IPRO TRUCK REPAIR CENTRE