Wendy Williams
Coffeeville,MS
Summary
With a proven track record at UMMC and Planters Bank & Trust, I excel in customer service excellence and cash handling, ensuring accuracy and integrity in every transaction. Renowned for resolving issues with patience and empathy, my professional demeanor has consistently enhanced customer satisfaction. Achieved a notable increase in positive feedback, underscoring my commitment to excellence and attention to detail.
Overview
18
18
years of professional experience
Work History
Cashier/Posting Clerk
UMMC
04.2012 - 09.2020
- Greeted customers entering business office and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete payments.
- Balanced cash drawer and reported payments from clinics.
- Posted mail payments.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from patients.
Administrative Secretary
Planters Bank & Trust
02.2006 - 04.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed loan documents.
- Opened checking, savings, and other deposit accounts.
Teller
Planters Bank & Trust
08.2002 - 02.2006
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
High School Diploma -
Cleveland High School
Cleveland05-1993
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Written and verbal communication
- Professionalism and courtesy
- Issue resolution
- Attention to detail
- Customer service excellence
- Cash handling and management
Timeline
Cashier/Posting Clerk
UMMC
04.2012 - 09.2020
Administrative Secretary
Planters Bank & Trust
02.2006 - 04.2012
Teller
Planters Bank & Trust
08.2002 - 02.2006
High School Diploma -
Cleveland High School
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