Wendy Williams
Tacoma
Summary
Dynamic professional with extensive experience at Alaska Airlines, excelling in scheduling and project management. Proven track record in enhancing operational efficiency and employee development. Skilled in conflict resolution and cross-functional collaboration, successfully leading teams to achieve high-performance outcomes and implement process improvements. Committed to driving strategic initiatives and fostering a culture of safety and excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inflight Training - Scheduling
Alaska Airlines
Seattle
05.2022 - Current
- Ensured prompt communication of all shift changes across the organization.
- Developed and maintained employee schedules for optimal coverage.
- Evaluated scheduling practices and recommended improvements to boost efficiency.
- Responded swiftly to emergency staffing needs and last-minute adjustments.
- Provided training on scheduling processes for new employees.
- Participated in cross-functional teams to develop innovative solutions for complex challenges.
- Facilitated conflict resolution among team members as needed.
- Collaborated with senior management on strategic planning initiatives for project execution.
Inhouse Support - Project Manager Inflight
Alaska Airlines
Seattle
03.2021 - 05.2022
- Established and implemented processes to ensure successful project completion.
- Drafted progress reports for review by executive leadership team.
- Sought feedback from stakeholders to identify improvement areas during projects.
- Conducted regular status meetings with internal teams and external partners to monitor milestones.
Customer Operations Manager
Alaska Airlines
Seattle
07.2015 - 10.2020
- Achieved internal on-time metric of 85 percent by monitoring daily flight activity.
- Collaborated with station staff to address planned and unplanned outages, ensuring operational safety.
- Effectively communicated protection plans across all relevant departments.
- Provided on-call assistance regarding operational procedures and manuals.
- Created training materials to enhance ongoing education and development.
Supervisor, Central Load Planning
Alaska Airlines
Seattle
10.2008 - 07.2015
- Mentored and managed up to 45 direct reports, enhancing team performance.
- Led buildout of Alaska Airlines Centralized weight and balance office.
- Developed and executed user testing scripts for existing systems and new developments.
- Conducted incident investigations using Root Cause Analysis methodologies.
- Formulated disaster recovery plans for CLP office group continuity.
- Monitored employee training, compliance with company bulletins, and attendance records.
Education
Bachelor of Arts - Education
Prairie Bible Collage
Three Hills Alberta Canada04-1990
Skills
- Scheduling and project management
- Employee training and development
- Process improvement strategies
- Conflict resolution techniques
- Cross-functional collaboration
Accomplishments
- Soar award - 2021
- Tap Root Certified
Certification
- Dispatchers License
Timeline
Inflight Training - Scheduling
Alaska Airlines
05.2022 - Current
Inhouse Support - Project Manager Inflight
Alaska Airlines
03.2021 - 05.2022
Customer Operations Manager
Alaska Airlines
07.2015 - 10.2020
Supervisor, Central Load Planning
Alaska Airlines
10.2008 - 07.2015
Bachelor of Arts - Education
Prairie Bible Collage
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