Wendy C. Williamson
Human Resources Professional
Ellenwood,GA
Summary
Accomplished Employee Relations professional with 15+ years of experience in managing employee relations issues, developing HR policies, and guiding managers on HR best practices. Proven track record of resolving complex employee relations issues and reducing employee turnover by 25% through effective communication and conflict resolution strategies.
Overview
16
16
years of professional experience
Work History
Employee Relations Manager
Emory Healthcare
05.2021 - Current
- Assisted with the development of the first pilot program for an employee relations investigation model to help streamline and differentiate the roles of a Human Resource Business Partner and Employee Relations Manager.
- Serves as the lead investigator for Physician Group Practice (PGP), where I am responsible for investigating all concerns of Harassment, Hostile Work Environment, Discrimination, Drug Diversion, and Title VII concerns.
- Work closely with Associate General Counsel and outside counsel by preparing investigative summaries and assisting with responding to EEOC claims.
- Thoroughly conducted hundreds of investigations of employee concerns to identify and target operational and behavioral discrepancies, while mitigating potential exposure and loss to the organization.
- Serve as the Strategic Human Resource Business Partner supporting the business goals of multiple operating units consisting of 1400+ employees.
- Facilitate training, and lunch & learns for department leaders on managing their employee relations concerns.
- Analyzes metrics and trends to influence progressive programs and solutions including identifying and analyzing talent implications and making a recommendation on key business solutions and opportunities to influence recruitment, retention, employee engagement, performance management, care transformation, fair & just culture, diversity, equity, and inclusion.
- Promote employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Serves as the Vice Chair of the PGP Diversity Equity and Inclusion Council and developed comprehensive diversity initiatives to increase organizational engagement and effectiveness.
- Conduct thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
Regional HR Manager
Allied Universal Security Services
07.2015 - 05.2021
- Recommended, developed, and interpreted human resources policies and procedures to ensure compliance with Florida, Puerto Rico, and the US Virgin Islands employment laws for over 5,000+ employees.
- Represented the company on Department of Labor and EEOC proceedings.
- Conducted investigations and developed solutions for complex issues to prevent unnecessary exposure to the organization.
- Handled employee claims involving harassment, policy violations, and performance-based incidents, and addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Counseled managers on HR policies and practices, employment law, talent, and succession planning.
- Managed employee/labor relations, including grievances and 32BJ Union bargaining.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Liaised between multiple business divisions to improve communications.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated regional onboarding sessions and on-the-job training for new hires in partnership with a team of eight direct reports within the region.
Human Resources Manager
Securitas Security Services
11.2009 - 07.2015
- Managed and coordinated the daily activities within the HR Department for over 650 employees
- Prepared and represented the branch office in Unemployment and EEOC Hearings
- Ensured compliance with FLSA, EEOC, USSERA, FMLA, ACA, Worker Compensation, and other applicable statutes and regulations related to HR per local, state, and federal laws.
- Collaborated with executive leadership to create employee recognition, and reward programs to improve morale and increase employee satisfaction and retention.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Assistant to Director of Human Resources
Southern Company
01.2008 - 11.2009
- Prepared monthly and quarterly HR reports while successfully managing the department budget of $2.2 million
- Assisted with personnel activities, staffing, recruitment, training, grievances, and performance evaluations
- Championed change management to include ensuring positive client relations, maintaining effective communication with HR Business Partners, and building rapid rapport and credibility with on-site teams.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Served as corporate liaison for finance, IT and marketing departments.
Education
MBA - Human Resources Management
St. Thomas University
Miami, FL08.2022
Professional Certificate Program - Human Resources Management
University of Phoenix
06.2018
Bachelor of Science - Human Resources Management
University of Phoenix
06.1996
Skills
- Computer proficiency in Microsoft Office
- HR Information Systems, Workforce Management Solutions, Success Factors, iCIMS, Navex, Convercent, PeopleSoft
- Employee Programs
- Labor Relations
- Training and Mentoring
- Union Avoidance Training
- Arbitration and Alternative Methods for Conflict Resolution Training
- National Labor Relations Board
- Employee Relations & Investigations
- Regulatory Compliance
- Diversity Programs
- Team Building
Affiliations
- Member of the Society for Human Resource Management (SHRM)
- Member of National Society of Leadership and Success, Sigma Alpha Pi
- Vice Chair, Physician Group Practice DEI Council
- Notary Association (NNA)
References
References Available Upon Request
Timeline
Employee Relations Manager
Emory Healthcare
05.2021 - Current
Regional HR Manager
Allied Universal Security Services
07.2015 - 05.2021
Human Resources Manager
Securitas Security Services
11.2009 - 07.2015
Assistant to Director of Human Resources
Southern Company
01.2008 - 11.2009
MBA - Human Resources Management
St. Thomas University
Professional Certificate Program - Human Resources Management
University of Phoenix
Bachelor of Science - Human Resources Management
University of Phoenix
Similar Profiles
KRISTINA HUMPHREY, CMA (AAMA)KRISTINA HUMPHREY, CMA (AAMA)
MA Proceduralist – Intermediate at Emory Healthcare/ Emory Urology/ EUHMMA Proceduralist – Intermediate at Emory Healthcare/ Emory Urology/ EUHM
Stanley G. BakerStanley G. Baker
SR. Desktop Support Engineer IV at Emory HealthcareSR. Desktop Support Engineer IV at Emory Healthcare
Rhonda MahoneyRhonda Mahoney
Staff RN at Emory HealthcareStaff RN at Emory Healthcare