Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Willis

The Bronx,NY

Summary

Dynamic Learning Instructor with a proven track record , enhancing staff competencies through innovative training programs and e-learning development. Excelled in collaborative learning and learning analytics, achieving significant improvements in program effectiveness. Skilled in webinar facilitation and adept at fostering engaging learning environments, demonstrated through impactful mentoring and training evaluations.

Overview

1
1
year of professional experience

Work History

Learning Analyst

OCHIN
06.2024 - 09.2024
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Established a positive learning environment by fostering open communication, encouraging feedback, and addressing individual concerns promptly.

Credentialed Trainer

Deloitte
04.2024 - 06.2024
  • Participated in professional development opportunities to stay current on industry trends, expand subject matter expertise, and continuously improve instructional skills as a Credentialed Trainer.
  • Managed training logistics, including scheduling, room setup, equipment procurement, and participant registration to ensure a seamless learning experience for all attendees.
  • Provided coaching and mentoring to employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Facilitated virtual, in-person and blended learning sessions.

Desktop Support Analyst

Montefiore Nyack Hospital
01.2024 - 02.2024
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Expedited problem resolution times through clear communication with users regarding their needs, expectations, and possible solutions to their challenges.
  • Contributed to the success of IT projects by assisting with hardware installations, upgrades, and migrations.
  • Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for [Number] clients.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.

Credentialed Trainer CPOE

Montefiore Nyack Hospital
09.2023 - 12.2023
  • Participated in professional development opportunities to stay current on industry trends, expand subject matter expertise, and continuously improve instructional skills as a Credentialed Trainer.
  • Managed training logistics, including scheduling, room setup, equipment procurement, and participant registration to ensure a seamless learning experience for all attendees.
  • Provided coaching and mentoring to employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.

Education

Associate of Science - Business Administration And Management

Monroe College
Bronx, NY
06-1995

Skills

  • Training evaluation
  • Collaborative learning
  • Adaptive learning
  • E-learning development
  • Learning analytics
  • Learning management systems
  • Webinar facilitation
  • Virtual classroom

Timeline

Learning Analyst

OCHIN
06.2024 - 09.2024

Credentialed Trainer

Deloitte
04.2024 - 06.2024

Desktop Support Analyst

Montefiore Nyack Hospital
01.2024 - 02.2024

Credentialed Trainer CPOE

Montefiore Nyack Hospital
09.2023 - 12.2023

Associate of Science - Business Administration And Management

Monroe College

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Wendy Willis