Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Wendy Wilson

Wendy Wilson

Portola,CA

Summary

Dynamic leader with a proven track record at Panasonic, adept in streamlining operations and enhancing team efficiency. Skilled in inventory management and problem resolution, I excel in fostering collaborative environments and driving significant improvements in productivity. My approach combines strong organizational skills with a commitment to continuous improvement, achieving notable success in optimizing supply chain processes.

Overview

9
9
years of professional experience

Work History

KS Market (valero)

KS Market (Valero)
03.2024 - 10.2024
  • Established strong working relationships with colleagues across departments, fostering a collaborative work environment conducive to problemsolving.
  • Enhanced production speed by streamlining the marker making process and reducing material waste.
  • Troubleshot issues with marker layouts, ensuring timely resolution and minimal delays in production.
  • Assisted in quality control efforts by regularly reviewing finished products for adherence to design specifications and sizing standards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Increased retail space by [Number] square feet by improving gross profits by [Number]%.
  • Successfully drove new product lines to increase annual profits by [Number]%.
  • Propelled market share to surge ahead of competitors and earn #[Number] ranking.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Key Holder Supervisor

Dollar General Market
05.2023 - 10.2023
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Processed cash, credit, debit, and check payments.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Opened inventory boxes and restocked shelves.

Material Handler Team Lead

Panasonic
09.2020 - 11.2022
  • Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
  • Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
  • Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
  • Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
  • Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
  • Increased accuracy of inventory counts through thorough audits, resulting in reduced discrepancies and improved stock control.
  • Addressed operational challenges proactively, developing targeted solutions that minimized disruptions in service.
  • Coordinated with multiple departments to ensure timely fulfillment of orders, leading to improved customer satisfaction.
  • Collaborated with logistics team to optimize route planning, ensuring on-time deliveries.
  • Spearheaded project to identify and rectify bottlenecks in supply chain, enhancing overall productivity.
  • Supported implementation of new software system to better track and manage inventory, leading to reduced downtime.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize losses.
  • Organized and maintained documentation for easy access and compliance purposes.
  • Facilitated cross-training workshops, increasing team versatility and coverage during peak times.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Streamlined shipment process, resulting in faster turnaround times for outgoing orders.
  • Assigned tasks to team members to complete within designated time frames.
  • Introduced quality control checks before dispatch, decreasing customer complaints related to product quality.
  • Enhanced team efficiency by streamlining inventory management processes.
  • Provided feedback and recommendations to management on equipment upgrades, leading to enhanced productivity.

Deli Manager

Safeway
02.2018 - 04.2020
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.

Material Specialist

AECOM
01.2016 - 04.2019
  • Optimized material flow by developing and maintaining effective storage strategies, reducing retrieval time.
  • Developed comprehensive training programs for new hires, ensuring thorough understanding of departmental operations and procedures.
  • Streamlined procurement processes for increased efficiency, managing supplier relationships and negotiating contracts.
  • Conducted root cause analysis on recurring material issues, implementing corrective actions to prevent reoccurrence.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency across the organization''s supply chain processes.
  • Maintained up-to-date knowledge of industry trends, continuously seeking opportunities for process improvements.
  • Ensured timely delivery of materials by coordinating with suppliers, transportation providers, and internal departments.

Education

Feather River Community College
Quincy, CA
01-2026

Skills

  • Deadline oriented
  • Fashion industry awareness
  • CAD software proficiency
  • Color theory
  • Customer interaction
  • Quality control
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Creative thinking
  • Effective communication
  • Time management
  • Attention to detail
  • Decision-making
  • Relationship building
  • Team building
  • Self motivation
  • Task prioritization
  • Hand-eye coordination
  • Interpersonal skills
  • Problem-solving abilities
  • Adaptability
  • Continuous improvement
  • Professional demeanor
  • Production coordination
  • Production scheduling
  • Design visualization
  • Cost estimation
  • Problem-solving aptitude
  • Project management
  • Retail employee training
  • Retail sales customer service
  • Retail sales professional
  • Organized retail crime prevention
  • Retail operations expertise
  • Customer service
  • Problem resolution
  • Call center experience
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Call management
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Team member training
  • Escalation management
  • Database maintenance
  • Bills of material
  • Procurement process
  • Warehouse safety
  • Hand tool proficiency
  • Verbal and written communication
  • Material handling
  • Good housekeeping
  • Manufacturing
  • Forklift operation
  • Equipment operation
  • Materials handling and transport
  • Equipment inspections
  • Hand trucks and dollies
  • Stock rotation
  • Forklift operations
  • Clean background check
  • Risk assessment
  • Incident reporting
  • Pulling and staging
  • Load verification
  • Materials management
  • Material stacking
  • Shipping documentation
  • OSHA compliance
  • PPE policy adherence
  • Quality assurance inspections
  • OSHA guidelines
  • Equipment monitoring
  • Equipment maintenance
  • Material packaging
  • Optimizing efficiency
  • POS systems
  • Material audits
  • Tugger operations
  • Warehouse management
  • Invoicing
  • Invoice processing
  • New vendor setup
  • Strategic planning
  • Inventory management
  • Production deadline management
  • Cycle counting
  • Stock management
  • Production reporting
  • Delivery scheduling
  • Materials testing
  • Schedule coordination
  • Loading and unloading
  • Order picking
  • Shipping and receiving
  • Logistics
  • Regulations compliance
  • Production support
  • OSHA
  • Paperwork completion
  • Process management
  • Hazard prevention
  • Product transport
  • Supply chain management
  • Supply chain distribution
  • Storage determination
  • Cycle counts
  • Delivery tracking
  • Process optimization
  • Operations support
  • Warehouse organization
  • Teamwork and collaboration
  • Package handling
  • Shipping operations
  • Inventory reporting
  • Material transactions
  • Certified forklift operator
  • Truck loading and unloading
  • Pallet assembly
  • Goods transport
  • Barcode scanning
  • Load palletizing
  • QC
  • Warehouse operations
  • Equipment safety
  • Pick ticket orders
  • Assembly and production
  • Material storage
  • Stock allocation
  • Willing to learn
  • Teamwork
  • Lifting and sorting
  • Multitasking

Timeline

KS Market (valero)

KS Market (Valero)
03.2024 - 10.2024

Key Holder Supervisor

Dollar General Market
05.2023 - 10.2023

Material Handler Team Lead

Panasonic
09.2020 - 11.2022

Deli Manager

Safeway
02.2018 - 04.2020

Material Specialist

AECOM
01.2016 - 04.2019

Feather River Community College

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Wendy Wilson