Wendy Wilson
Dora,AL
Summary
Dedicated Behavioral Specialist with extensive experience supporting individuals with diverse mental health and behavioral needs across clinical, educational, and community-based settings. Skilled in implementing behavior intervention plans, conducting behavioral assessments, and utilizing evidence-based practices to promote emotional regulation, social skills development, and positive behavior change. Demonstrated ability to collaborate effectively with multidisciplinary teams, families, and stakeholders to deliver individualized, trauma-informed care. Known for strong crisis intervention skills, accurate documentation, and a compassionate, client-centered approach that fosters safety, independence, and long-term progress.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavioral Specialist
Georgia Department of Behavioral Health and Developmental Disabilities
09.2024 - Current
- Collect information about clients through interviews, observation, and evaluations.
- Cooperate with the interdisciplinary treatment team.
- Document daily on individual clients’ progress.
- Provide training to individuals depending on their needs.
- Facilitates individuals and groups to promote optimum mental health.
- Engage in crisis de-escalation acting as client’s advocate to coordinate required services to resolve emergency problems in crises.
- Counsel clients in individual and group sessions to help them overcome dependencies, recover from illness, and adjust to life.
- Jail Restoration Center
Non-Emergency Medical Transport Driver
Johnson and Johnson Transport
02.2023 - 04.2024
- Always provide empathic customer service to patients during transport.
- Navigate routes to patient residents and then to appointments promptly.
- Command control of programs to document patient pick-ups and drop-offs.
Independent Contractor
LiveOps - Allstate Remote
07.2021 - 07.2022
- Over-the-phone empathic customer service during client claims.
- Command control of numerous programs while documenting claims.
- Documentation of claims through active listening.
- Communicate with customers in an empathetic manner while helping them through the claim process in a fast, fair, and easy manner.
Legal Secretary
Department of Human Services Child Support Enforcement
04.2016 - 08.2021
- Provide outstanding customer service to both internal and external clients with compliance with both local and state regulations and best practices.
- Partnered with the local judiciary clerks and sheriff’s office daily including maintaining court calendar and scheduling cases for court for six counties’ along with e-file orders.
- Responsible for organizing and logging legal information for three judges, six clerks of court, and six local sheriff’s offices.
- Scan local payments made in the office and collected DNA samples.
- Overseeing all local financial payments to the Family Support Registry on time and daily reckoning of receipts.
Correctional Treatment Specialist
Georgia Department of Corrections; Core Civic
09.2013 - 03.2016
- Facilitated group behavior by modeling good listening behaviors and being attentive during group discussions and role-play.
- Conducted procedures necessary to maintain the safety, well-being, and orderly operation of the facility.
- Responsible for maintaining safety and security in both central and inmate housing.
- Assisted the Chief of Security with discipline reports and maintained detailed inmate records.
- Modeled good training practices while utilizing clerical duties including record keeping, mail room, and religious services.
Night Shift Supervisor Client Advisor
Alternatives; Passages ASRC Women’s Assessment, Sanction, Revocation Center
10.2012 - 05.2013
- Utilized group discussion during self-awareness modeling which included resident attitudes, whereabouts, and unusual behaviors.
- Modeled management of urgent crises (escapes, suicide attempts, medical emergencies, fire, electrical outage, natural disaster.) by identifying and responding to them quickly, knowing standard operating procedures, communicating effectively through the chain of command, obtaining the appropriate assistance, and maintaining excellent documentation.
- Accounted for all clients on a 24-hour per day basis through monitoring of cameras, conducting agenda checks, performing headcounts and walk-throughs, and managing sign-in and sign-out procedures.
- Monitored residents for use of drugs and alcohol through observation of client and visitor behavior, urinalysis testing, breathalyzer testing, and searches.
- The conduct of all other procedures necessary to maintain the safety, well-being, and orderly operation of the facility.
- Adhered to policies regarding the use of physical force and practice of non-violent crisis intervention.
- Application of Arbinger principles, specifically emphasizing understanding what a client feels or thinks and how this affects his/her behavior, looking past the overt behavior and identifying the underlying pattern of thinking, then responding in a firm but non-confrontational manner using cognitive behavioral techniques proven effective in creating behavior change. (Reinforcement, negative reinforcement, extinction, motivational interviewing, etc.).
- Facilitated group behavior through clear identification of behavior, consequences, rationales, and when appropriate role-playing through group coping and modeling acceptable behavior.
- Maintained a professional relationship and demonstrated empathy, responsiveness, and openness without crossing the boundary to friendship or fraternization.
Education
Bachelor - Psychology
University of Arizona Global Campus
San Diego, CA03.2020
Skills
- Data entry
- Microsoft Office Suite
- POS Software
- STARS
- Avator
Accomplishments
Behavioral Specialist – Correctional / Secure Settings
- Provided behavioral and mental health support to individuals in correctional settings, contributing to improved behavior management and institutional safety.
- Implemented behavior modification strategies that reduced incident reports, aggression, and rule violations.
- Assisted in crisis intervention and suicide prevention efforts through ongoing monitoring, risk assessment, and timely referrals.
- Collaborated with custody staff, mental health professionals, and case managers to support rehabilitation and reentry planning.
- Delivered structured behavioral programming focused on impulse control, emotional regulation, and prosocial behavior.
- Maintained strict adherence to security protocols while providing ethical, respectful, and trauma-informed care.
- Documented behavioral observations, progress notes, and incident reports to support treatment planning and legal compliance.
Certification
Georgia Department of Corrections P.O.S.T Certification
Languages
English
Full Professional
Timeline
Behavioral Specialist
Georgia Department of Behavioral Health and Developmental Disabilities
09.2024 - Current
Non-Emergency Medical Transport Driver
Johnson and Johnson Transport
02.2023 - 04.2024
Independent Contractor
LiveOps - Allstate Remote
07.2021 - 07.2022
Legal Secretary
Department of Human Services Child Support Enforcement
04.2016 - 08.2021
Correctional Treatment Specialist
Georgia Department of Corrections; Core Civic
09.2013 - 03.2016
Night Shift Supervisor Client Advisor
Alternatives; Passages ASRC Women’s Assessment, Sanction, Revocation Center
10.2012 - 05.2013
Bachelor - Psychology
University of Arizona Global Campus
Personal Information
Title: Behavioral Specialist