Dynamic professional with extensive experience in customer service and office management, proven to enhance customer satisfaction.
Overview
19
19
years of professional experience
Work History
Sales Associate
Marshalls Department Store
02.2015 - 11.2015
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Manager
Dewey's Bakery
04.2013 - 03.2014
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Office Manager
Bradley Dunlap, Attorney
04.2008 - 06.2012
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Bookkeeper
Forsyth Oral Surgery & Implant Center
02.2003 - 03.2008
Maintained and processed invoices, deposits, and money logs.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Reconciled and corrected issues with financial records.
Claims Adjuster
Gateway Insurance Services
03.2001 - 02.2002
Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Examined claims forms and other records to determine insurance coverage.
Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Customer Service Representative
Integon/GMAC Insurance
03.1997 - 07.2000
Delivered exceptional customer support during stressful situations, such as natural disasters or large-scale accidents, demonstrating empathy and professionalism under pressure.
Worked closely with adjusters on complex cases ensuring seamless cooperation throughout the entire claims process.