Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Wright

Salem,OR

Summary

Dependable and devoted dispatcher for 2 years, I over saw 45 delivery drivers by myself and brought them home safely during peak season. Customer service experience 10+. I’m passionate about giving the customer the best experience. I’m open to learning and evolving new skills.

Overview

18
18
years of professional experience

Work History

Dispatcher, Delivery Driver

Delighted Delivery LLC
Salem, OR
02.2020 - 04.2022
  • Address problems and requests by transmitting information or providing solutions
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Enter data in the computer system and maintain logs and records of calls, activities and other information
  • Provide Drivers with information about orders, traffic, obstacles and requirements
  • Meeting delivery deadlines
  • Loading and unloading cargo
  • Followed the best practices for safety, both on the road and while loading and unloading trucks.

Baker, Sandwich Maker and Team Leader

Sandwich Express
Salem, OR
05.2011 - 10.2020
  • Weigh flour and other ingredients to prepare dough
  • Baking different breads like dark rye, sourdough, white and jalapeño cheese
  • Operate commercial ovens and mixers safely
  • Clean the bakery after baking
  • Track food supplies and place orders as needed
  • Countdown till after hours
  • Greet customers take orders accurately, handing the customer the correct change
  • Prepare all sandwich ingredients by cutting, slicing, chopping and washing, storing them properly.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • deliver customers food to table.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Take orders for events, large amount of sandwiches.

Outbound associate

Amazon Fulfillment center
Salem
10.2019 - 02.2020
  • Use scanners to scan packages to the right cage
  • Load boxes into trucks for shipment
  • Use carts, pallet to transport packages
  • Lift up to 50 pounds
  • Transport packed labeled items to delivery pallets, and load them onto awaiting delivery trucks.

Deli Clerk

Fred Meyer Stores
Salem, OR
03.2016 - 01.2018
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Assembled and served meals according to specific guest requirements.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Greeted customers in a friendly and professional manner.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Took special orders for customers, like party trays. Sandwich assorted tray, I would slice the meet the customer wanted and chesses. Weight it to make sure I had the right amount depending on how big the platter was.

Prep Cook

Wendys Restaurant
Kingman, AZ
01.2004 - 04.2007
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Set up work stations prior to opening to minimize prep time.
  • Monitored freshness of food products to help reduce spoilage.
  • Turn on the oven to bake potato's every morning.
  • Get the stove top ready to make the chilly for the day following the restaurants recipe.
  • Wash the lettuce and vegetables for the salads I prep for the day.
  • Cut tomato's and Onions for Salad and burgers.
  • Followed specific methods for food preparation and proper portioning.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Kept items warm until sold using heat lamps.
  • Used grills, deep fryers and griddles to cook food.
  • Packaged and bagged cooked food and prepared items.
  • Dropped off food and drink orders for customer pickup.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

GED -

Chemeketa Community College
01.2010

Skills

  • Proficient in MS Office (Word, Excel, PowerPoint) Outlook
  • Fluent in English, Spanish
  • Fast typing with experience in data entry
  • Outstanding organizational and multitasking abilities
  • Sound judgment and critical thinking
  • Fast learner with new Technology
  • Safe Food Handling Practices
  • Strong Work Ethic
  • Cleaning and Sanitizing
  • Effective Customer Communication
  • Platter and Tray Preparation
  • Food Safety Knowledge
  • Honesty and Integrity
  • Preparing Food Items
  • Food Preparation

Timeline

Dispatcher, Delivery Driver

Delighted Delivery LLC
02.2020 - 04.2022

Outbound associate

Amazon Fulfillment center
10.2019 - 02.2020

Deli Clerk

Fred Meyer Stores
03.2016 - 01.2018

Baker, Sandwich Maker and Team Leader

Sandwich Express
05.2011 - 10.2020

Prep Cook

Wendys Restaurant
01.2004 - 04.2007

GED -

Chemeketa Community College

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