Wendy Young
Saint Paul,MN
Summary
Reliable and dedicated individual, skilled at building and maintaining customer/client relationships by providing exceptional customer service in a thriving environment. Proficient in Microsoft Office making for strong adaptability to work effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Events Director
Maison Margaux
Minneapolis, MN
05.2023 - Current
- Plan and execute all of the details for Corporate, Social, Wedding events & Fundraisers
- Utilize Microsoft Excel & PowerPoint to present to clients
- Respond to all email and phone inquiries about our available event spaces
- Write contracts and payment agreements for upcoming booked events
- Meet with clients to show the space and plan event details
- Designed detailed event plans that included timelines, budgets, staffing requirements, and objectives utilizing Microsoft Office
- Manage staff to make sure each event runs effortlessly
- Keep in close contact with clients to plan details of each event from start to finish
- Provide excellent customer service to ensure repeat business
Salon Manager
HAUS Salon
Minneapolis, MN
03.2022 - 08.2023
- Interacted with clients to improve their salon experience
- Implemented new marketing strategies to improve client volume
- Answered multiple phone lines, directing calls and carrying out client requests
- Oversaw inventory control for retail products and supplies utilizing Microsoft Excel and Salon Software
- Managed daily salon operations, including scheduling appointments, customer service, and staff management
- Developed policies and procedures to ensure customer satisfaction and safety standards were met
Operations Manager
Estetica Salon & Spa
06.2018 - 03.2022
- Developed and implemented operational procedures to ensure quality standards are met
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
- Performed cost analysis for various projects to determine budget requirements utilizing Microsoft Excel
- Maintained accurate inventory records to track stock levels and minimize costs- utilizing Microsoft Office
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary
Independent Sales Consultant
Arbonne International LLC
06.2018 - 11.2021
- Built loyal customer base through brand recognition with one on one consultations along with group demonstrations
- Built strong leadership team to promote to District Manager within the first year
- Demonstrated strong work ethic to achieve personal goals
Front Desk Receptionist
Vanity Hair Studio
Saint Peters, MO
03.2010 - 08.2012
- Greeted clients and answered incoming calls in a timely fashion
- Explained salon services to clients
- Answered client inquiries and set appointments for stylists
- Assisted clients with product selections as well as taking payments
- Cleaned and organized front desk, lobby area, and stylists work stations as needed
Sales Associate
Macy's
Saint Peters , MO
10.2007 - 08.2012
- Set up and broke down cash wraps (handled tills) processing transaction using a point of sale system
- Developed customer relationships by enhancing shopping experience
- Located and ordered merchandise for customers via “search and send”
- Assisted customers by presenting merchandise based on the customer preferences
- Maintained and organized sales floor
- Earned accolades for the most sales volume in a season
Education
Associate of Science - Psychology
Lindenwood University
Saint Charles, MO05-2004
Skills
- Proficient in Microsoft Office
- Social Media Management
- Team Leadership and Supervision
- Account Management
- Marketing Managment
- Records Maintenance
- Vendor Management
- Inventory Management
- Operations Oversight
- Client relations
- Project/Office Management
- Customer Service-Driven
Timeline
Events Director
Maison Margaux
05.2023 - Current
Salon Manager
HAUS Salon
03.2022 - 08.2023
Operations Manager
Estetica Salon & Spa
06.2018 - 03.2022
Independent Sales Consultant
Arbonne International LLC
06.2018 - 11.2021
Front Desk Receptionist
Vanity Hair Studio
03.2010 - 08.2012
Sales Associate
Macy's
10.2007 - 08.2012
Associate of Science - Psychology
Lindenwood University
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