Wendy Young

Honolulu,HI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.

Overview

years of professional experience

Work History

Cashier

Longs/CVS

11.2016 - Current

Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Built relationships with customers to encourage repeat business.
Performed cash, card and check transactions to complete customer purchases.

Client Relations Assistant

Pacific Guardian Life

06.2013 - Current

Processed customer service requests promptly to increase customer satisfaction.
Responded to high volume of customer calls and emails to answer questions about their requests.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained and managed customer files and databases.
Performed various clerical duties by filing and faxing documents and creating customer databases.

Skills

Customer Service
Paperwork Processing

Inbound phone calls
Outbound phone calls