Wendy Young
Pendleton,NC
Summary
Detail-oriented Care Management Associate with a proven track record in managing, motivating, and implementing innovative techniques within a team. Seeking a remote position that fosters growth and values initiative, dedication, and experience. Demonstrates strong ability to work under high pressure while maintaining a collaborative and supportive approach. Excels in a virtual environment, leveraging excellent communication and organizational skills to ensure seamless operations and team cohesion.
Overview
11
11
years of professional experience
Work History
Care Manager Associate
Aetna
02.2022 - Current
- Facilitates communication to enhance medical management services, including interactions with healthcare providers and team members.
- Utilizes software and databases (Med Compass, DYNAMO, QNXT) to support Medicaid case managers.
- Conducts non-medical research for case initiation, maintenance, and resolution.
- Organizes and maintains filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
- Supports supervisors by reporting metrics, assisting with report corrections, scheduling, ordering supplies, faxing documents, and making outbound calls.
- Played a key role in supporting the team during RFP (Request for Proposal) processes and NCQA (National Committee for Quality Assurance) accreditation.
- Ensures healthcare services are delivered per nurse or medical director reviews.
- Offers support services by handling calls, taking messages, assisting with electronic reviews and referrals, and using internal tools for proper review steps.
- Works with urgency and adaptability to meet the demands of a changing environment while maintaining quality and quantity standards.
Administrative Assistant
Eagle Pointe
07.2020 - 02.2022
- Prepared and conducted Architectural Committee Review Meetings, contributing to departmental success.
- Generated departmental reports and documents using diverse software tools.
- Developed and implemented policies, procedures, and standards for the HOA Board of Directors.
- Managed administrative operations, including budgeting, contracts, payroll, and record-keeping.
- Coordinated with contractors to ensure timely and budget-compliant project completion.
- Organized meetings between board members and homeowners to address issues, ensuring compliance with local laws and HOA governance regulations.
Office Specialist
City Of Chesapeake
08.2013 - 07.2020
- Provided administrative support to the executive team.
- Performed general office duties, including composing, typing, proofreading, and mailing correspondence, memoranda, documents, forms, and reports.
- Assisted colleagues with additional tasks as needed.
- Developed project plans for tasks assigned by upper management.
- Answered phone calls and emails, ensuring effective business correspondence.
- Handled inbound calls, directing callers to the appropriate department or employee.
Education
Associate of Applied Science - Business Management
Chowan University
Murfreesboro, NCSkills
- Case assessments
- Medical chart documentation
- Scheduling
- Customer and client relations
- Microsoft Office Suite
- Customer service
- Travel coordination
- Social media and promotions
- Mail distribution
Timeline
Care Manager Associate
Aetna
02.2022 - Current
Administrative Assistant
Eagle Pointe
07.2020 - 02.2022
Office Specialist
City Of Chesapeake
08.2013 - 07.2020
Associate of Applied Science - Business Management
Chowan University
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