Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

WENDY YOUNG

murfreesboro,TN

Summary

Accomplished professional with a proven track record at Smyrna Bowling Center, adept in hardware diagnostics and team collaboration. Leveraged advanced troubleshooting and empathetic customer engagement to enhance service delivery and operational efficiency. Demonstrated adaptability and dependability, achieving remarkable customer satisfaction and team performance improvements.

Overview

26
26
years of professional experience

Work History

MARK DOWN/Retail Worker

Ross Dress for Less
Smyrna, TN
09.2022 - Current
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Completed assigned training to stay updated on important policies and procedures.
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Maintained an organized store environment by restocking shelves and organizing displays.

TEAM LEAD

Smyrna Bowling Center
Smyrna, TN
04.2022 - Current
  • Provided support to junior staff during peak periods of workloads.
  • Assisted manager in formulating strategies for upcoming projects.
  • Resolved customer complaints efficiently, enhancing satisfaction levels.
  • Coordinated task allocation ensuring alignment with individual strengths.
  • Collaborated with management team to implement new work procedures or policies.
  • Maintained positive working relationship with fellow staff and management.
  • Motivated staff through positive reinforcement techniques.
  • Promoted to leadership for exemplary work ethic and remarkable customer satisfaction.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Trained new staff in relevant processes and procedures.
  • Maintained accurate records of employee attendance and task completion times.
  • Maintained accurate financial records, including sales reports and daily reconciliation of cash drawers.

ATM POS TECHNICHIAN

NCR
Franklin, TN
12.2021 - 04.2022
  • Streamlined preventive maintenance repair processes to support timely completion.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
  • Maintained inventory records of spare parts and supplies used for repair purposes.
  • Called and consulted with clients regarding equipment details, needs and problems.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Worked with chemicals and solutions safely to meet protocols and OSHA standards.
  • Utilized remote access tools to diagnose and fix problems with networked POS terminals.
  • Responded quickly and effectively to emergency situations involving malfunctioning hardware or software.
  • Conducted regular maintenance checks on existing systems to ensure optimal performance.
  • Performed troubleshooting on various POS systems to identify and resolve malfunctions.
  • Analyzed wiring diagrams to gather repair information and procedures.
  • Assisted in the setup of new stores by installing and configuring all associated hardware.
  • Installed and configured POS hardware, including printers, scanners, cash drawers, and monitors.
  • Tested newly installed systems to ensure they were working properly prior to deployment.
  • Resolved customer inquiries related to software applications used at the point-of-sale.
  • Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Offered repair or service options to help customers make decisions.
  • Replaced defective mechanical and electrical parts with soldering irons following diagrams.
  • Analyzed data from transactions processed through the system in order to identify trends or anomalies.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Senior Field Service Technician

RJYOUNG CO
Murfreesboro, TN
05.2002 - 05.2002
  • Traveled to field locations to evaluate equipment and performance.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Trained customers on equipment after installation.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Explained and recommended service options to customers and detailed costs.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Safely drove company's vehicle and used field automation systems.
  • Demonstrated excellent communication skills when interacting with customers and colleagues.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Documented all service activities including repairs, parts replacement, test results.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Performed troubleshooting, maintenance and repair of complex electronic systems in remote locations.
  • Performed routine maintenance on vehicles including oil changes and tire rotations.
  • Resolved difficult customer complaints quickly and efficiently while maintaining a positive attitude.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Handled telephone support calls to determine issues and provide solutions.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Maintained accurate records of customer service activity using company software tools.
  • Calibrated instrumentation to ensure proper operation within specified tolerances.
  • Repaired malfunctioning components such as motors, pumps, valves, switches.
  • Performed annual and preventive system service maintenance.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Performed preventive maintenance services according to established guidelines and schedules.

MAINFRAME HARDWARE TECHNICIAN

Amdahl
Nashville, TN
04.1999 - 04.2002
  • Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Performed preventative maintenance on computers and other devices to ensure optimal performance.
  • Ensured compliance with industry regulations regarding data security practices.
  • Conducted research into hardware products to make recommendations on purchases.
  • Managed data backups across multiple devices, ensuring no loss of critical information.
  • Updated hardware, software, and security protections with latest standards.
  • Analyzed project requirements to find bugs and eliminate issues.
  • Configured network settings for local area networks and wide area networks.
  • Researched, tested and verified proper functioning of software patches and fixes.
  • Documented installation or configuration procedures to allow maintenance and repetition.
  • Collaborated with development teams to discuss, analyze or resolve usability issues.
  • Diagnosed hardware-related problems using various diagnostic tools such as multimeters or oscilloscopes.
  • Replaced defective or malfunctioning parts such as motherboards or hard drives.
  • Performed diagnostics, isolated problems, and fixed electronic hardware components by testing and exchanging to ensure functionality.
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Associate of Applied Science - Electrical, Electronics And Communications Engineering

ITT Technical Institute
Knoxville, TN
09-1994

Skills

  • Work assignment delegation
  • Workplace safety
  • Cashier training
  • POS system proficiency
  • Customer engagement
  • Empathy and patience
  • Staff training
  • Staff motivation
  • Team collaboration
  • Problem-solving
  • Merchandise stocking
  • Manager support
  • Cash drawer reconciliation
  • Attention to detail
  • New hire training
  • Adaptability and dependability
  • Multitasking and organization
  • Opening and closing procedures
  • Safety rules
  • Wiring and soldering
  • Electronic troubleshooting
  • Mechanical testing
  • Installation
  • Hardware diagnostics
  • Malfunction tracing
  • Digital electronics
  • Advanced troubleshooting
  • Equipment installation
  • Analog electronics
  • Testing
  • Instrument Calibration
  • Hardware debugging
  • Continuous improvement
  • Interpret technical schematics
  • Component identification
  • Troubleshooting
  • Technical documentation
  • Electrical safety
  • Mechanical systems
  • Electromechanical assembly
  • Markdown expertise
  • Problem-solving aptitude
  • Merchandise inspection
  • Self motivation
  • Multitasking
  • Time management abilities
  • Retail
  • Task prioritization
  • Presentation skills

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceCareer advancementFlexible work hoursPaid time offHealthcare benefits

Timeline

MARK DOWN/Retail Worker

Ross Dress for Less
09.2022 - Current

TEAM LEAD

Smyrna Bowling Center
04.2022 - Current

ATM POS TECHNICHIAN

NCR
12.2021 - 04.2022

Senior Field Service Technician

RJYOUNG CO
05.2002 - 05.2002

MAINFRAME HARDWARE TECHNICIAN

Amdahl
04.1999 - 04.2002

Associate of Applied Science - Electrical, Electronics And Communications Engineering

ITT Technical Institute

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WENDY YOUNG