Wendy Zander
Toledo,OH
Summary
Focused Patient Service Representative with 40 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. I consider myself a flexible hard worker, known for punctuality, ready to learn and contribute to team success.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Patient Service Representative
University of Toledo Physicians Group
Toledo, OH
02.2024 - Current
- Documented and managed patient information in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Obtained proper authorization and identification to release confidential medical records.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Service Representative
Promedica Physicians Group
Toledo, OH
09.2012 - 02.2024
- Documented and managed patient information in computer system.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Applied HIPAA privacy and security regulations while handling patient information.
Administrative Assistant Manager
Sylvania Rehabilitation Center
Toledo, OH
07.2006 - 07.2012
- Identified and solved problems to enhance management and business direction.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Recruited, hired, trained and managed [Number] administrative and clerical staff members.
- Monitored office inventory to maintain supply levels.
- Developed and managed budgets, reconciled accounts, analyzed data and trends and prepared financial reports for top management.
- Communicated job expectations and trained staff to promote team building and discipline.
Office Manager's Assistant
Hedges Chiropractic Family Practice
Sylvania, OH
08.1980 - 07.2016
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Sylvania Southview High School
Sylvania, OH06-1980
Skills
- Routing lab results
- Recording histories
- Appointment confirmation
- Appointment Scheduling
- Medical filing
- Medical Billing
- Bookkeeping Support
- Eligibility Determination
- Reception Management
- Payment Collection
- Scheduling appointments
- Patient Intake
- Insurance Verification
- HIPAA Compliance
- Office Administration
Certification
- NHA Certified Medical Administrative Assistant
- CPR Certified
- Assessment Based Recognition in Order Entry (ABR-OE)
References
References available upon request.
Timeline
Patient Service Representative
University of Toledo Physicians Group
02.2024 - Current
Patient Service Representative
Promedica Physicians Group
09.2012 - 02.2024
Administrative Assistant Manager
Sylvania Rehabilitation Center
07.2006 - 07.2012
Office Manager's Assistant
Hedges Chiropractic Family Practice
08.1980 - 07.2016
High School Diploma -
Sylvania Southview High School
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