Reliable manager with sales and progressive leadership roles. Skilled at coaching and encouraging staff to do their best daily. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.I am also an organized Office Manager with experience in small businesses. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Work History
Office Manager
First Choice Dental
Madison, WI
2023 - Current
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Practice Manager
Petcare Animal Hospital
02.2023 - 09.2023
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Ordered all office supplies and kept check on inventory levels.
Provided supervision and management to team of support personnel.
Practice Manager
Banfield The Pet Hospital
06.2021 - 02.2023
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Developed close working relationships with front office and back office staff.
Boosted staff morale by offering constructive feedback and specific direction.
Assessed processes and procedures, complying with OSHA.
Spearheaded and implemented new projects to expand scope of engagement.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Communicated with patients, ensuring that medical information was kept private.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Discussed medical histories with patients in effort to provide most effective medical advice.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Ordered all pharmacy supplies and kept check on inventory levels.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Developed policies and procedures for effective pharmacy management.
Successfully negotiated client contract renewals to create increased revenue.
Collaborated with store manager to maintain daily operations.
Removed trash and straightened counters to keep pharmacy area clean and neat.
Trained pharmacy interns and newly hired pharmacy technicians.
Store Manager
Aveda
09.2018 - 05.2021
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Oversaw POS operations and cash management to reduce errors.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Achieved sales quota, by incorporating social media and brand marketing.
Strengthened work flow productivity by hiring, managing and developing top talent.
Managed inventory tracking and physical inventory counts to minimize loss.
Boosted sales by cultivating customer rapport and delivering superior customer service.
Senior Store Manager
Lakeshore Learning Store
10.1999 - 07.2018
Monitored progress by establishing plans, budgets and measuring results.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Established membership loyalty implementing rewards program to drive client retention.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals most months.
Built and maintained loyal, long-term customer relationships through effective account management.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Promoted profitability of the business by tracking performance indicators and driving corrective action.
Coached and developed 6 internal candidates for promotion to general management.
Provided leadership to 12-20 employees through coaching, feedback and performance management.
Education
Associate of Arts - Liberal Arts And General Studies
University Of Minnesota
Minneapolis
06.1989
Skills
Store operations oversight
Store opening and closing procedures
Employee supervision and motivation
Employee training
New Hire Training
Policy and Procedure Development
Managing Files and Records
Managing Practice Operations
Budget Oversight
Policy Development
Referral Management
Payroll Administration
Medical Personnel Recruitment
Resource Management
Customer Satisfaction
Supply Ordering
Client Consulting
Performance Metric
Practice Management
Employee Operations
Biweekly Payroll Processing
Strategic Business Planning
Marketing
Human Resource Management
Recruit Well-Qualified Staff
Timeline
Practice Manager
Petcare Animal Hospital
02.2023 - 09.2023
Practice Manager
Banfield The Pet Hospital
06.2021 - 02.2023
Store Manager
Aveda
09.2018 - 05.2021
Senior Store Manager
Lakeshore Learning Store
10.1999 - 07.2018
Associate of Arts - Liberal Arts And General Studies
University Of Minnesota
Office Manager
First Choice Dental
2023 - Current
Overview
24
24
years of professional experience
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