Wendy Zelaya

Managed the money that was received daily from the stores for all payments and deposited it to the bank, sent letters and emails to all customers, took control of all returns to the warehouse and entered them into the SAP system.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Tax preparer fill out the entire form to declare taxes

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Assisting human resources in employee applications
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members, scanning and copying documents when necessary.
• Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
• Prepared welcome packages for new hires containing relevant paperwork and other important details.
• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.