Wendy Ziel
Spokane Valley
Summary
Accomplished Direct Support Professional at Ambitions of Washington, skilled in compassionate caregiving and client support. Demonstrated expertise in behavior redirection and relationship building, enhancing client satisfaction by 20%. Proficient in time management and client documentation, ensuring seamless operations and improved client outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Ambitions of Washington
03.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Online Personal Shopper
Walmart
01.2023 - 03.2025
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
Seasonal Worker
Bass Pro Shops
11.2022 - 12.2022
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Stocker
Spirit Halloween LLC
09.2022 - 10.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Online Personal Shopper
Walmart
11.2021 - 08.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Produce Clerk
Super One Foods
2017 - 2021
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Cart Attendant
Super One Foods
2017 - 2021
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
Food Service Worker
Zips
2016 - 2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Private Nanny
Care.com Inc
2014 - 2016
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Education
Lakeland High School
Rathdrum, ID06.2018
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Client documentation
- Relationship building
Certification
- Nurse delegation
- Crisis Prevention
- CPR
Timeline
Direct Support Professional
Ambitions of Washington
03.2025 - Current
Online Personal Shopper
Walmart
01.2023 - 03.2025
Seasonal Worker
Bass Pro Shops
11.2022 - 12.2022
Stocker
Spirit Halloween LLC
09.2022 - 10.2022
Online Personal Shopper
Walmart
11.2021 - 08.2022
Produce Clerk
Super One Foods
2017 - 2021
Cart Attendant
Super One Foods
2017 - 2021
Food Service Worker
Zips
2016 - 2017
Private Nanny
Care.com Inc
2014 - 2016
Lakeland High School
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