Wendy A. Hogan
Naples,FL
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor Pre Access
Ensemble Health Partners
Naples, FL
04.2021 - Current
- Coach new hires on company processes while managing employees to achieve maximum production.
- Establish workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel.
- Establish and develop strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Evaluate employee records and productivity to complete employee evaluations.
- Implement onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Complete bi-weekly payroll.
Supervisor Financial Counseling
NCH Healthcare System
Naple, FL
11.2018 - 04.2021
- Addressed and remedied patient or team member issues.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Supervised team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Supported office staff and operational requirements with administrative tasks.
Medical Office Scheduler General Surgery
NCH Physicians Group
Naples, FL
12.2015 - 11.2018
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Provided educational documents and pamphlets to patients.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Advocated for patients through conversations with insurance representatives.
Medical Office Administrative Assistant
Alessi Family Care
Bonita Springs, FL
12.2014 - 11.2015
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized patient files and streamlined operations to improve efficiency.
- Communicated with patients regarding payments on outstanding accounts.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized incoming patients by degree of injury or illness.
- Called patients to confirm scheduled appointments day in advance.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks.
Medical Office Administrator
Patrice Mack, M.D.
Naples, FL
06.2013 - 08.2014
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Developed and managed accurate and confidential patient records.
- Completed billing and coding duties to handle submitted claims.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated customer service, patient scheduling and billing.
Medical Office Administrator
Francis McCafferty, M.D.
Westlake, Ohio
08.2005 - 11.2011
- Verified benefits and worked with insurance companies to obtain payments.
- Reviewed and sent medical records to other physicians upon request.
- Oversaw office records and maintained strict document control.
- Managed appointments, registrations and patient relations in busy psychiatry office.
- Performed billing, collection and reporting functions.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Trained all new employees on records management system.
Education
High School Diploma -
Associate of Arts - Court & Conference Reporting, Pre Nursing, HIM
Skills
- Insurance Verification
- Eligibility Determination
- Medical terminology
- EMR
- Statistical Data Management
- Interpreting physician orders
Certification
- CRCR, Certified Revenue Cycle Representative, HFMA
Timeline
Supervisor Pre Access - Ensemble Health Partners
04.2021 - Current
Supervisor Financial Counseling - NCH Healthcare System
11.2018 - 04.2021
Medical Office Scheduler General Surgery - NCH Physicians Group
12.2015 - 11.2018
Medical Office Administrative Assistant - Alessi Family Care
12.2014 - 11.2015
Medical Office Administrator - Patrice Mack, M.D.
06.2013 - 08.2014
Medical Office Administrator - Francis McCafferty, M.D.
08.2005 - 11.2011
Olmsted Falls High School - High School Diploma,
Cuyahoga Community College - Associate of Arts, Court & Conference Reporting, Pre Nursing, HIM
- CRCR, Certified Revenue Cycle Representative, HFMA
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