Carolyn Torres
Houston,TX
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Homewood Suites by Hilton-Houston, TX
Houston
08.2024 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
Housekeeping
Homewood Suites by Hilton-Houston, TX
Houston
07.2024 - 08.2024
- Provided support to other departments when needed including housekeeping, front desk.
- Performed light housekeeping duties for assigned residents' rooms, including laundry services.
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Assisted with housekeeping tasks, including restocking supplies and cleaning common areas.
- Performed housekeeping duties such as vacuuming, dusting, cleaning windows and mirrors.
- Responded promptly to customer inquiries regarding housekeeping services provided.
Customer service
central finance Houston
Houston
06.2023 - 07.2024
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Implemented new processes to improve customer service efficiency.
- Provided technical support to assist customers with troubleshooting software or hardware problems.
- Handled cash transactions accurately according to established policies and procedures.
- Conducted regular follow-up calls with customers after purchase completion.
- Generated reports on customer complaints and issues for management review.
- Scheduled appointments for customers who need assistance with product installation or repair.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
Education
Phlebotomy -
University of Houston
Houston, TX01-2025
Highschool diploma -
Benjamin Davis Highschool
Houston, TX06.2023
Skills
- Front Office Support
- Information Protection
- Credit and cash payments
- Room assignments
- Time Management
- Marketing
- Word Processing
- File Management
- Reservations
- Sales expertise
- Administrative Skills
- Documentation
- Fluent in Spanish and English
- Oral and written communications
- Cash Handling
- Transaction Processing
- Problem-solving skills
- Customer Service
- Hospitality services
- Microsoft Office
- Venipuncture
- Blood collection
- Patient Care
- Anatomy and physiology
- Medical terminology knowledge
- Communication abilities
- Microsoft Word
- CPR/First Aid Certification
Certification
- First aid
- CPR
Timeline
Front Desk Agent
Homewood Suites by Hilton-Houston, TX
08.2024 - Current
Housekeeping
Homewood Suites by Hilton-Houston, TX
07.2024 - 08.2024
Customer service
central finance Houston
06.2023 - 07.2024
Phlebotomy -
University of Houston
Highschool diploma -
Benjamin Davis Highschool
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