Wendyca Mercury Bryan
Rosedale,Maryland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
DCB Transportation Services
05.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Agent
Signature Flim Works
01.2019 - 04.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to clients accounts, reviewing charges with clients after photo session.
- Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Diploma - Child Care Professional
Penn Foster Career School
Scranton, PA02.2020
Diploma - Medical Billing And Coding
Penn Foster Career School
Scranton, PA03.2016
High School Diploma -
Penn Foster Career School
Scranton, PA01.2014
Skills
- Administrative Support
- Medical Terminology Knowledge
- Filing
- Computer Proficiency
- Stocking and Replenishing
- Document Control
Timeline
Customer Service Representative
DCB Transportation Services
05.2021 - 09.2022
Front Desk Agent
Signature Flim Works
01.2019 - 04.2022
Diploma - Child Care Professional
Penn Foster Career School
Diploma - Medical Billing And Coding
Penn Foster Career School
High School Diploma -
Penn Foster Career School
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