WENDY (CHIA EN) HO

• Oversea pharmacy operations, ensuring compliance with company policies and state/federal regulations
• Manage and train pharmacy technicians, optimizing workflow and maintaining high service standards
• Handle inventory management, including controlled substances, order fulfillment, and loss prevention
• Address patient concerns, provide counseling, and collaborate with healthcare providers to ensure optimal therapy
• Ensure accurate completion of insurance claims and prior authorization

Key achievements

• Successfully managed the pharmacy for 3 months during previous manager's leave, maintaining efficiency and compliance
• Improved workflow efficiency through strategic task delegation and process improvements
• Enhanced patient experience through improved counseling and adherence programs

• Manage prescription fulfillment, ensuring accuracy, patient safety, and adherence to regulatory guidelines
• Conduct MTM consultations to optimize medication regimens and adherence
• Administer immunizations and counsel patients on chronic disease management
• Collaborate with physicians and insurance providers to resolve medication-related issues
• Serve as a preceptor for pharmacy students, providing mentorship, clinical guidance, and hands-on training
• Train and mentor pharmacy staff to enhance performance and patient care quality

Key achievements

• Increased MTM completion rates, improving patient adherence and outcomes
• Streamlined workflow, reducing wait times and improving operational efficiency

• Provided pharmacy coverage across multiple locations, quickly adapting to different workflows and store teams
• Ensured seamless pharmacy operations by efficiently managing prescriptions, patient counseling, and regulatory compliance
• Assisted in training new staff and pharmacy technicians across various locations

key achievements

• Built strong adaptability and problem-solving skills by working in diverse pharmacy environments
• Recognized for maintaining high-quality patient care and operational efficiency across multiple stores