Summary
Overview
Work History
Education
Skills
Associations
References
Timeline
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Wendy Crook

Wendy Crook

Flat Rock,USA

Summary

Administrative and Customer Service professional with extensive experience in client support, scheduling, and data management. Proven ability to coordinate workflows, resolve issues, and maintain accurate documentation in high-pressure environments. Recognized for strong problem-solving skills and effective communication, consistently managing multiple priorities to ensure service excellence. Experienced Senior Assistant with a track record of enhancing office efficiency and streamlining processes for improved productivity.

Overview

13
13
years of professional experience

Work History

Sr. Assistant Customer Service Representative

Smurfit WestRock
Brownstown, USA
01.2020 - 09.2025
  • Maintained the largest company account, ensuring accurate order entry, product pricing, and maintaining required warehouse inventory.
  • Tracked order activity, promptly notifying staff of potential delivery issues.
  • Reviewed customer credit information, establishing necessary credit for order processing.
  • Recorded, organized, and processed orders and inquiries via telephone and email.
  • Collaborated with Pre-Pricing specialist to develop customer specifications and production schedules.
  • Served as liaison between customers and sales staff, ensuring responsiveness and satisfaction.
  • Partnered with Quality Manager to swiftly address and resolve customer or production issues.
  • Generated customized reports, sharing relevant data with customers for informed decision-making.

Transaction Coordinator

eXp Realty
Trenton, USA
08.2019 - 11.2019
  • Coordinated and managed all facets of real estate transactions for efficiency.
  • Communicated with clients, agents, and lenders to facilitate smooth transactions.
  • Organized transaction documentation and maintained accurate records.
  • Ensured compliance with legal and regulatory requirements throughout processes.
  • Scheduled inspections, appraisals, and necessary steps in transaction workflows.
  • Provided ongoing support to clients and agents during transactions.

Customer Service Representative

Robert Half Office Team
Dearborn, USA
12.2018 - 08.2019
  • Answered calls from direct customers and sales reps, ensuring prompt service.
  • Processed aftermarket customer orders accurately and efficiently.
  • Facilitated timely resolution of customer inquiries and concerns.
  • Identified order delivery issues and ensured expedient resolutions.
  • Processed valid customer adjustments for debits and credits with precision.
  • Maintained accurate data entry to support seamless operations.
  • Collaborated with Credit Department on credit limits and account activations.
  • Entered customer issues into database, initiating corrective actions promptly.

Clinic Administrator/ FDA Sales Lead

Massage Envy
Woodhaven, USA
09.2017 - 10.2018
  • Achieved top clinic ranking in region for three consecutive quarters through enhanced customer services.
  • Maintained high customer satisfaction by exceeding expectations and addressing needs effectively.
  • Verified client payments to ensure accurate financial transactions.
  • Resolved customer complaints promptly to enhance service quality.
  • Provided guidance and constructive feedback to motivate team performance.
  • Acted as liaison among customers, therapists, and management to facilitate communication.
  • Trained new employees on customer service policies and service standards.
  • Executed store opening duties, including cash drawer audits and equipment checks.

Receptionist/Agent Support

RE/Max Masters, Inc.
Flat Rock, USA
12.2012 - 09.2017
  • Scheduled showings and appraisals for agents to facilitate timely transactions.
  • Utilized BS&A software to research property information accurately.
  • Managed clerical tasks, including copying, faxing, and file organization.
  • Resolved customer complaints efficiently to enhance satisfaction ratings.
  • Oversaw communication systems to ensure seamless office operations.
  • Sorted and distributed business correspondence to appropriate departments promptly.
  • Promoted a welcoming environment while managing receptionist area effectively.
  • Generated shipment invoices and coordinated courier deliveries for agents.

Education

High School Diploma -

Wayne Memorial High School
Wayne, MI

Certified Nurse Assistant -

William D. Ford Career-Technical Center
Westland, MI

Some College - No Degree

Wayne County Community College District
Detroit, MI

Skills

  • Motivated self-starter
  • Pressure resilience
  • effective time management
  • data confidentiality awareness
  • efficient learner
  • Collaborative teamwork
  • office administration expertise
  • general Microsoft Office Suite knowledge
  • order processing efficiency
  • data entry accuracy
  • client communication skills
  • problem-solving abilities
  • performance enhancement strategies
  • quality assurance practices
  • meeting facilitation techniques
  • strong organizational capabilities
  • workload prioritization
  • multitasking and organization skills
  • inventory control management
  • schedule coordination
  • office equipment troubleshooting abilities
  • call reception proficiency
  • calm demeanor under pressure
  • basic accounting assistance
  • spreadsheet software proficiency
  • administrative support tasks
  • schedule management expertise
  • basic accounting principles
  • computer literacy
  • detail-oriented approach to tasks
  • good multi-line phone handling

Associations

Wife of a disabled Veteran

References

References available upon request.

Timeline

Sr. Assistant Customer Service Representative

Smurfit WestRock
01.2020 - 09.2025

Transaction Coordinator

eXp Realty
08.2019 - 11.2019

Customer Service Representative

Robert Half Office Team
12.2018 - 08.2019

Clinic Administrator/ FDA Sales Lead

Massage Envy
09.2017 - 10.2018

Receptionist/Agent Support

RE/Max Masters, Inc.
12.2012 - 09.2017

High School Diploma -

Wayne Memorial High School

Certified Nurse Assistant -

William D. Ford Career-Technical Center

Some College - No Degree

Wayne County Community College District

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