Summary
Overview
Work History
Education
Skills
Locations
References
Timeline
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Wendy D. Reed

Celina

Summary

I am a US Navy veteran and an experienced mortgage professional with a strong skill set in various finance service roles, seeking to advance my industry knowledge and ambition through more challenging and rewarding opportunities in a position that will afford me the chance to positively impact individual, community, and company prosperity and stability.

Overview

23
23
years of professional experience

Work History

Operations Associate

Elevate
Addison
03.2024 - 06.2025
  • Provided comprehensive loan operations support, including payment processing, debt consolidation, and settlement negotiations.
  • Managed back-office functions such as bankruptcy notices, validation of debt, military status updates, and chargebacks.
  • Delivered high-quality customer service through phone, email, and written correspondence, ensuring one-contact resolution.
  • Processed daily payments, ensured SOP compliance, and recommended process improvements.

Mortgage Loan Originator

SoFi Technologies, Inc.
Frisco
08.2023 - 11.2023
  • Consulted with clients to understand mortgage needs and financial situations.
  • Educated clients on mortgage products, terms, and application processes.
  • Prepared and submitted loan applications to underwriting for approval.
  • Reviewed credit reports to assess borrower eligibility for loans.
  • Provided excellent customer service at all times by responding promptly to inquiries.

SoFi Military Veterans Mortgage Loan Originator Internship

SoFi Technologies, Inc.
Remote
06.2023 - 08.2023
  • Assisted loan officers with processing loan applications and verifying documentation.
  • Interacted with members by phone and email to obtain the documents needed for the application.

  • Prepared loan documents and ensured all necessary signatures were obtained timely.
  • Input data into loan origination system accurately and timely.
  • Monitored loan applications for completeness and accuracy prior to submission to underwriting department.

Mortgage Closer

Service First Mortgage Company
McKinney
03.2020 - 12.2022
  • Ensured agency and investor compliance with all TRID, state, and loan program requirements.
  • Ensured accuracy of mortgage calculations including principal balance, interest rate, taxes, insurance and other fees due at closing.
  • Disclosed Initial Closing Disclosure, and all Change of Circumstance CDs.
  • Coordinated with lenders, title companies, and clients for timely closings.
  • Reviewed loan documents for accuracy and completeness before closing.
  • Prepared the final closing package for the settlement agent.

Customer Service Representative – Supplement Processor

Advantage Credit, Inc.
Evergreen
01.2019 - 12.2019
  • Credit supplement updates of 30 or more trade line closures per day.
  • Maintained accurate records of customer interactions and feedback for quality assurance.
  • Developed knowledge of industry regulations to ensure compliance during interactions.
  • Processed customer transactions using company-specific software systems.

Mortgage Closer

Mortgages Solutions Financial
Colorado Springs
08.2016 - 12.2018
  • Ensured compliance on all closing disclosures / documents complied with agency and investor requirements.
  • Responsible for review of entire loan file for accuracy and compliance.
  • Disclosed Initial Closing Disclosure and all COC CDs.
  • Balanced CD with title and escrow, prepared final closing package for settlement agent.
  • Closed multiple loan types in 30+ states.

Financial Services Representative

Keesler Federal Credit Union
RAF Mildenhall
01.2015 - 05.2015
  • Managed cash drawers, ensuring accurate balance at the end of each shift.
  • Assisted customers with account inquiries and provided relevant banking information.
  • Maintained compliance with bank policies and regulations during all transactions.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

Mortgage Processor

Navy Federal Credit Union
Pensacola
02.2012 - 05.2013
  • Reviewed mortgage applications for accuracy and compliance with regulations.
  • Communicated with borrowers to gather necessary documentation and information.
  • Coordinated with underwriters to resolve issues and expedite loan approvals.
  • Monitored changes in mortgage guidelines and updated processes accordingly.
  • Reviewed loan applications and supporting documentation to ensure accuracy of data.
  • Processed loan modifications according to investor guidelines.

Intelligence Analyst Specializing in Imagery Analysis

United States Navy
Multiple Locations
01.2002 - 12.2006
  • Utilized a vast variety of resources to collect, analyze, and disseminate cultural, geographic, and weapons intelligence to be used for vital operations in both unilateral and joint commands.
  • Conducted operational research in a secure environment using unclassified, secret, and top-secret computer systems and software.
  • Analyzed data from a variety of sources to identify potential targets, threats or opportunities.
  • Provided analytic support during operations by collecting, analyzing and interpreting data related to the mission.

Education

Pensacola State College
Pensacola, FL

Louisiana State University
Shreveport, LA

University of North Texas
Denton, TX

Associate of Science - Property Management

Collin College
Frisco TX
05-2025

Skills

  • Time management
  • Attention to detail
  • Industry-standard software platforms
  • Bond and DPA loan programs: TDHCA, TSAHC; TX 50(a)(6), USDA
  • Compliance management

Locations

  • Asheboro, North Carolina
  • Charlotte Area, North Carolina
  • Prosper, Texas

References

References available upon request.

Timeline

Operations Associate

Elevate
03.2024 - 06.2025

Mortgage Loan Originator

SoFi Technologies, Inc.
08.2023 - 11.2023

SoFi Military Veterans Mortgage Loan Originator Internship

SoFi Technologies, Inc.
06.2023 - 08.2023

Mortgage Closer

Service First Mortgage Company
03.2020 - 12.2022

Customer Service Representative – Supplement Processor

Advantage Credit, Inc.
01.2019 - 12.2019

Mortgage Closer

Mortgages Solutions Financial
08.2016 - 12.2018

Financial Services Representative

Keesler Federal Credit Union
01.2015 - 05.2015

Mortgage Processor

Navy Federal Credit Union
02.2012 - 05.2013

Intelligence Analyst Specializing in Imagery Analysis

United States Navy
01.2002 - 12.2006

Pensacola State College

Louisiana State University

University of North Texas

Associate of Science - Property Management

Collin College

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